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Pre-upgrade procedures for BMC Remedy ITSM


Complete the following pre-upgrade procedures before you begin the BMC Remedy ITSM Core upgrade.


TaskActionAdditional information
1.Prepare your ITSM data for the upgrade
2.Preserve your customized join forms and related viewsIf you have created a customized join form that references a field on an existing BMC Remedy ITSM form that is going to be deleted, you will have to identify your customized join forms, export related views, and re-create the fields in your join forms following an upgrade.
3.Prepare AR System for the ITSM application upgrade
4.Prepare for ITSM upgrade for a non-multitenant environment

If you are using a non-multitenant environment, and you do not intend to install Remedy Knowledge Management(RKM), apply the ITSM1805_MT_Utility_Phase_Installation_SW00552489 hotfix before upgrading to Remedy ITSM version 18.05.

For the relevant hotfix, contact BMC Support

Where to go from here

Next task

Go to Upgrading BMC Remedy ITSM.

Up to process

If you have finished upgrading the applications, return to the appropriate upgrade process:

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