Pre-upgrade procedures for BMC Remedy ITSM
Complete the following pre-upgrade procedures before you begin the BMC Remedy ITSM Core upgrade.
|1.||Prepare your ITSM data for the upgrade||—|
|2.||Preserve your customized join forms and related views||If you have created a customized join form that references a field on an existing BMC Remedy ITSM form that is going to be deleted, you will have to identify your customized join forms, export related views, and re-create the fields in your join forms following an upgrade.|
|3.||Prepare AR System for the ITSM application upgrade||—|
|4.||Prepare for ITSM upgrade for a non-multitenant environment|
If you are using a non-multitenant environment, and you do not intend to install Remedy Knowledge Management(RKM), apply the ITSM1805_MT_Utility_Phase_Installation_SW00552489 hotfix before upgrading to Remedy ITSM version 18.05.
For the relevant hotfix, contact