Postinstallation checks

After the installation of BMC Remedy AR System and its components is complete, postinstallation checks are automatically run for the components that you have selected during the installation. Sample data is run as part of the postinstallation check to verify that the component is installed and is working correctly.

The status of the postinstallation checks is displayed on the Installation Summary screen as follows:

Viewing the postinstallation checks status in the AR System Maintenance Tool

You can also run the postinstallation checks through the BMC Remedy AR System Maintenance Tool using the Health Check tab. You can run these checks on the components selected during the installation any number of times after the installation is complete.

For more information, see Collecting logs, diagnostics and performing system health check using the Maintenance Tool.

BMC Remedy AR System server postinstallation check

The following items are checked after you install BMC Remedy AR System:

• Verify whether connections to the database instance are successfully created.
• Verify whether you are able to perform basic AR System operations such as create and set entries and create and set forms.
• Verify whether the plug-ins are installed and you are able to connect to the plug-in server.

If the checks fail, the following error messages are displayed on the Health Check Summary window of the Maintenance Tool:

BMC Remedy Assignment Engine postinstallation check

After you install BMC Remedy AR System, a sample application is created for the Assignment Engine, which contains:

• Forms — DAssignee, DRequest
• Assignment Process — DProcess
• Assignment Rule — select driver
• Filter — DRequest_trigger_assignment

The sample application, that is, the forms, filter, process, and rules are created only once and re-used later. 

The Assignment Engine postinstallation check does the following to verify that the Assignment Engine is installed and is working correctly:

• Verifies that the Assignment Engine process is running.
• Creates a request in the DRequest sample form.
• Verifies that the sample form is getting assigned to the sample assignee.

If the check fails, the following error messages are displayed on the Installation Summary screen of the installer or on the Health Check Summary screen of the Maintenance tool:

BMC Remedy Distributed Server Option postinstallation check

After you install BMC Remedy AR System, a sample application is created to verify that the Distributed Server Option (DSO) is installed and is working correctly. This sample application contains:

• Forms — DSO-Sample:Source, DSO-Sample:Destination
• Distributed Mapping — DSO-Sample:Mapping
• Filter — DSO-Sample: DSO Transfer

The sample application—that is, the forms, filter, process, and rules—are created only once and reused later. 

The DSO postinstallation check does the following to verify that the DSO is installed and is working correctly:

• Verifies that the DSO process is running.
• Creates a request in the sample form, DSO-Sample:Source.
• Verifies that the sample form is transferred to the sample destination form, DSO-Sample:Destination.

If the check fails, the following error messages are displayed on the Health Check Summary screen of the Maintenance tool:

BMC Remedy Approval Server postinstallation check

After you install BMC Remedy AR System, the Approval Server postinstallation check does the following to verify that the Approval Server is installed and is working correctly:

• Verifies that the Approval Server process is running.
• Creates a sample data on the AP-Sample2:Get Agreement form.

If the check fails, the following error messages are displayed on the Installation Summary screen of the installer or on the Health Check Summary screen of the Maintenance tool:

For information about troubleshooting BMC Remedy Approval server installation issues, Troubleshooting Remedy Approval Server installation and upgrade issues.

BMC Remedy Email Engine postinstallation check

After you install BMC Remedy AR System, the Email Engine postinstallation check does the following to verify that the Email Engine is installed and is working correctly:

• Verifies that the Email Engine process is running.
• Creates a sample data on the AR System Email Messages form.

If the check fails, the following error messages are displayed on the Installation Summary screen of the installer or on the Health Check Summary screen of the Maintenance tool:

BMC Remedy Migrator postinstallation check

After you install BMC Remedy AR System, the Migrator postinstallation check does the following to verify that the Migrator is installed and is working correctly:

• Verifies that the Sample::Enrollments sample form is available on the BMC Remedy AR System server.
• Collects the BMC Remedy AR System server logon credentials from the user to verify that the BMC Remedy AR System server is running.
• Executes the Run MigratorCli command for migrating the sample form from the BMC Remedy AR System server to a temporary migrator file created in the directory where migratorcli.exe exists. A temporary log file is also generated here.

On successfully performing the preceding operations, the sample form is migrated from the migrator file back to the BMC Remedy AR System server.

If the check fails, the following error messages are displayed on the Installation Summary screen of the installer or on the Health Check Summary screen of the Maintenance tool: