This documentation supports the 18.08 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Performing the Atrium Integrator upgrade

You must upgrade the Atrium Integrator server before you upgrade BMC Remedy ITSM or BMC Service Request Management. Upgrade the BMC Atrium Integrator server on the computer where you have upgraded the BMC Remedy AR System server.


TaskActionAdditional information

Upgrade Atrium Integrator server 

Choose the upgrade procedure based on your upgrade path:

Perform the Atrium Integrator server upgrade from 8.0 and later 


Where to go from here

Next task

When you have finished upgrading Atrium Core components, proceed to Completing the BMC Atrium Core upgrade.

Up to process

When you have finished upgrading the platform, return to the appropriate upgrade process:

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  1. Eric Wuensche

    Hi, there is no documentation for the silent install and the installer package is missing the sample installer options file. Please update the same.

    Sep 09, 2018 12:09
    1. Himanshu Raul

      Hi Eric,

      Thank you for your comment. The documentation for silent install/upgrade for Atrium Integrator is available here: Installing Atrium Integrator using silent mode.

      For the sample Options.txt file, an example ARSystem-ini-template.txt file contains all of the options that you can use for silent installation. You can find the ARSystem-ini-template.txt file in the <InstallerDirectory>\Disk1\utility folder.

      For more details, see Running the installer in silent mode.



      May 09, 2019 05:02