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Performing BMC Remedy ITSM Process Designer installation

The following topics are provided:

Note

 With BMC Remedy ITSM Process Designer, a common installer is introduced to install both the Process Designer Integration and Configuration Tool (PDICT) and Process Designer server.

Note

When installing BMC Remedy ITSM Process Designer:

  • Unix non-root mode: You must have write access to \etc, \opt\bmc folder, and the install location.
  • Windows non-admin mode: You must have write access to the install location, and %windir% directory.
  • (For service pack 1 and later) Installing on Solaris operating system: If you are using a computer with Windows operating system as a client to launch the installer, make sure that you use either Windows Server 2012 or Windows 7 for X-display.

To install BMC Remedy ITSM Process Designer

  1. Download the BMC Remedy ITSM Process Designer installer from EPD.
  2. Unzip the installer.
  3. Navigate to the Disk 1 folder.
  4. Start the installer.
    • For Windows, run setup.exe.
    • For UNIX, run setup.bin.
      When installing the application on UNIX, BMC recommends performing the installation as a root user. However, you can perform the installation as a non-root user. If you choose to install the application as a non-root user, you must log on to the UNIX system under the same UNIX user ID that was used to install BMC Remedy AR System.
  5. In the Welcome panel, click Next.
  6. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
  7. In the BMC Remedy AR System User Inputs panel, perform the following actions and then click Next:
    1. Verify that the administrator name and password are correct.
      Modify them as needed.
    2. Verify the AR System TCP Port.
      By default it is set to 0.
    3. Verify the AR System server name.
    4. Specify the private RPC port. This will configure a private queue for ARID plugin. In case, you don't specify the port here, you can configure it post-installation. See, Configuring Private RPC Port for BMC Remedy Process Designer.
  8.  In the Directory Selection panel, verify the default installation directory and then click Next.
    Navigate to the directory in which you want to install BMC Remedy ITSM Suite. The default locations areC:\Program Files\BMC Software\ProcessDesigner (Windows) and/opt/bmc/ProcessDesigner (UNIX or Linux).
  9. In the Localized Views and Data panel, verify if English is selected and then click Next
  10. In the Process Designer Integration and Selection select the components you want to integrate and click Next.
    Check boxes are enabled only for the installed components. The following options are available:
    1. Change Management
    2. Incident Management
    3. Problem Management
    4. Service Request Management (included Work Order)
  11. In the Installation Preview panel, verify the installation details and then click Install.

    Note

    If any of the steps fail (possibly due to a timeout), the installation is halted and the user given the option have the option to:

    • Retry the step
    • Skip the step
    • Kill the installation

     If the failure was a timeout issue, waiting 10 minutes for server activity and database activity to diminish before re-trying usually results in successful completion on the second attempt.

Important

After the upgrade, you must restart all the connected mid tiers.

Installing BMC Remedy ITSM Process Designer remotely

BMC does not support remote installation of BMC Remedy ITSM Process Designer. However, you if attempt to perform the remote installation, the installer fails to register the plugin and you will have to manually register the plugin. See, Installing Process Designer remotely.

Where to go from here

BMC Remedy ITSM Process Designer post-installation procedures

Related topics

Installing BMC Remedy ITSM Process Designer in silent mode

Installing BMC Remedy ITSM Process Designer in a server group

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