Options for the silent .txt file for BMC Service Request Management installation
In the silent.txt file, add or modify the options for the installation that you want to run.
Note
BMC does not support integration of BMC Service Request Management with BMC Change Management or BMC Incident Management that is installed on a remote computer where BMC Service Request Management is not installed.
The following table lists the parameters for the silent.txt file.
Option | Description |
|---|---|
Installation location | |
-P installLocation= | The installation path for the application and components on the BMC Remedy AR System server. |
Features | |
AR System server Administrator Logon Information | |
-J BMC_AR_SERVER_NAME= | The fully qualified domain name of the BMC Remedy AR System server where you want to install the application. |
-J BMC_AR_PORT= | The port number your BMC Remedy Administrator assigned clients to connect to the BMC Remedy AR System server. The default port number is 0. |
-J BMC_AR_USER= | The default user name is Demo. |
-J BMC_AR_PASSWORD= | The default password is blank. Passwords can be in clear text or encrypted. Best practice |
Localization | |
-J BMC_USER_SELECTED_DATA_LANGUAGE= | English is the only language supported in silent mode. |
-J BMC_USER_SELECTED_VIEW_LANGUAGES= | Type the two-letter value of one or more languages separated by a semicolon (;). The values are:
|
-J BMC_USER_SELECTED_CURRENCY= | The values are:
|
Sample Data | |
-J BMC_LOAD_SAMPLE_DATA= | Values are true and false. True installs sample data. |
Reports and Object Modification Logging | |
| -J BMC_SET_OBJECT__LOGGING= | Values are true and false. The default value is false. True enables Object Modification Logging. |
Multi-tenancy | |
-J MULTI_TENANCY_WORKFLOW_CUSTOMIZED= | Values are true and false. True does not process multi-tenancy records (because there is multi-tenancy workflow customization. No processes multi-tenancy records (because no there is no multi-tenancy workflow customization). |
-J ARE_CUSTOMIZATIONS_RECONCILED= | Values are yes and no. Required only if re-running the installer and for first run, you tried to upgrade applications and selected -J MULTI_TENANCY_WORKFLOW_CUSTOMIZED=true. Do not run -J ARE_CUSTOMIZATIONS_RECONCILED= and -J MULTI_TENANCY_WORKFLOW_CUSTOMIZED= during the same run. |
-J THRESHOLD_REACHED_EXECUTION_DECISION= | Values are true and false. Required for upgrade or re-run of installer after upgrade in first run. True applies the multi-tenancy fixes. No does not apply the fixes if there are more than 20 million records. |
| Configuration Check triggered by installer | |
| -J BMC_IGNORE_PRECHECK_ERROR= | Values are true or false. Setting this value to true ensures that the installer does not stop if errors are reported by configuration check utility that is triggered when the installer runs. Before running silent installation, you must manually run a configuration check utility bundled with the Service Request Management installer and resolve the errors reported by the utility. |
Remote integration (not supported) | |
-J BMC_REMOTE_CM_INTEGRATION= | Set to false. (BMC does not support integration of BMC Service Request Management with BMC Change Management that is installed on a remote computer where BMC Service Request Management is not installed.) |
-J BMC_REMOTE_IM_INTEGRATION= | Set to false. (BMC does not support integration of BMC Service Request Management with BMC Incident Management that is installed on a remote computer where BMC Service Request Management is not installed.) |
-J BMC_REMOTE_AR_SERVER_NAME= | |
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