This documentation supports the 18.08 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Installing Process Designer remotely

Before you begin

Make sure that you completed the installation steps given on Performing BMC Remedy ITSM Process Designer installation.

For a fresh install of Process Designer, perform all these steps in the order listed.

Upgrade from a version of Process Designer earlier than 8.3.02 is not supported. Contact BMC support for assistance.

To install the Process Designer

  1. Create a new folder with name ProcessDesigner in bmc folder on your AR System server. For example, /opt/bmc/ProcessDesigner.
    Assign this folder read/write/execute permissions for all users.
  2. Extract the <<Installer_Launcher_Location>>\Disk1\files\ shared_Components.zip file.

  3. Copy ARID.jar and abyd-server-lib.jar files into plugins directory.

  4. Update the AR Configuration files with details of the new plug-ins.

  5. The ar.conf and pluginsvr_config.xml files must refer to the two plug-ins that Process Designer uses at runtime. The config.txt file, contained in ProcessDesignerServerFiles.gzip, contains templates for the additional entries.
    1. Navigate to ar.conf (usually in <AR install dir>/CONF) and copy the following lines from the config.txtfile:

      Server-Plugin-Alias: ABYDOS.ARID.FILTERAPI ABYDOS.ARID.FILTERAPI <servername>:<port>
    2. Replace <servername>:<port> in this template entry with the details from your server.
      <servername> is the name of your server and <port> is the port used by the server plug-in, usually 9999.
      For example:

      Server-Plugin-Alias: ABYDOS.ARID.FILTERAPI ABYDOS.ARID.FILTERAPI localhost:9999
    3. Save the modified ar.conf file.
    4. Locate the pluginsvr_config.xml file (default location is <AR install dir>/pluginsvr).

    5. Replace {ARID Configuration Path} with the full path to your ARID folder, as created in step 1 (for example, opt/bmc/ARID).
      For example:

      <plugin>
      <name>ABYDOS.ARID.FILTERAPI</name>
      <classname>com.abydosworkflow.designer.arid.ARPlugin</classname>
      <filename>D:\BMCSoftware\BMCARSystem\pluginsvr\processdesigner\ARID.jar</filename>
      <pathelement type="location">D:\BMCSoftware\BMCARSystem\pluginsvr\processdesigner\abyd-server-lib.jar</pathelement>
      <userDefined>
      <server_name>stack1-2s</server_name>
      <server_port>46262</server_port>
      </userDefined>
      </plugin>

      Note

      Delete ABYDOS.ARF.ARADMINPASS plugin entries, if any.

  6. Restart the AR System server.
    You must restart your AR System server for these changes to take effect, and for the plug-in to be initialized.
  7. Restart the AR System service
    To make sure that the ARID plug-in loads the updated configuration entry, restart the AR System service to re-initialize the plug-in. The ARID plug-in should now be operational.

Configuring the ARID plug-in and BMC Remedy ITSM Process Designer runtime settings from the BMC Remedy ITSM online documentation.

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