This documentation supports the 18.08 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Installing multiple instances of BMC Remedy AR System on one computer

Using the ARSuiteKit installer, you can install BMC Remedy AR System features (for example, the BMC Remedy AR System server, Email Engine, and Approval Server) in multiple directories on one computer.

Note

You cannot install multiple instances of features by using the client installers (ARClientsSuiteKit and ARDeveloperSuiteKit).

Additionally, you cannot install multiple instances of BMC Remedy Migrator on the same computer.

For the BMC Remedy Encryption Security products, you must install these products into a single directory on the computer. You can then install and uninstall encryption on multiple instances of BMC Remedy AR System in any directories on the computer.

To install multiple instances

  1. Run the suite installer and choose a directory for the first installation.
  2. Run the installer again, and choose different directory for the installation.
  3. Update the Jmx-port and Default-messaging-port. 
  4. Repeat the installation process as needed.
    You can install the same or different features in the various directories.

Tips for installing BMC Remedy AR System server

When installing a new instance of the BMC Remedy AR System server, be sure to enter:

  • An installation location that is different from where an existing instance is installed
  • Unique network-resolvable instance names
  • Uniquely named tablespaces (or devices)

Server alias name and host name

If you are installing multiple BMC Remedy AR System servers on a single computer, ensure that each server alias is unique. To ensure that BMC Remedy AR System server aliases are unique, verify the following:

  • The correct licenses are used.
  • The correct BMC Remedy AR System database is used for each BMC Remedy AR System server.
  • You can selectively stop and start server processes.

The BMC Remedy AR System server alias identifies the configuration file and the service (armonitor) associated with each BMC Remedy AR System server. 

Portmapper and multiple servers

If you use a portmapper for one server on the computer, you must assign TCP and plug-in port numbers to all the servers on the computer. (Only one BMC Remedy AR System server on any server can register with portmapper.) If you configure two or more servers to use a portmapper by mistake, the last server to start is the only one registered and available for login without identifying a TCP port from the Login window.

If you want to configure two or more servers on one Microsoft Windows computer, ensure that all the servers on the computer have unique port numbers and are not registered with the portmapper.

Note

If you plan to use the portmapper with a server group installation, indicate Yes for the Register with the Portmapper prompt during AR System server installation. (If you do not specify Yes for Register with the Portmapper prompt, the AR System server will not use a portmapper.)

Limitations for installing on Windows platforms

Multiple instances of the following features on Windows platforms have the following additional limitations:

  • Only one Flashboards server is supported at a time.
  • Only one mid tier installed on Microsoft Internet Information Server with Apache Tomcat is supported at a time.

Numbering scheme for multiple instances

Each installation is numbered, so when you install a feature, the BMC Remedy AR System installations are labeled accordingly; for example, "BMC Remedy Action Request System 9.0 Install 1," "BMC Remedy Action Request System 9.0 Install 2," and so on.

The following table shows an example scenario:

Example installation of multiple instances

Destination Folder

Feature

Add or Remove Programs entry

C:\A

BMC Remedy Mid Tier

BMC Remedy Action Request System 9.0 Install 1

C:\A

Email Engine

BMC Remedy Action Request System 9.0 Install 1

C:\B

BMC Remedy AR System server

BMC Remedy Action Request System 9.0 Install 2

C:\B

BMC Remedy Mid Tier

BMC Remedy Action Request System 9.0 Install 2

C:\C

BMC Remedy AR System server

BMC Remedy Action Request System 9.0 Install 3

In this scenario, if you use the Add or Remove Programs window to uninstall a feature from "BMC Remedy Action Request System 9.0 Install 1," all of the features installed in C:\A are listed (BMC Remedy Mid Tier, and Email Engine). You can select one or more of the features that you want to uninstall. If you select some (but not all) of the installed features, "BMC Remedy Action Request System 9.0 Install 1" remains in the Add or Remove Programs window after you uninstall the selected features. If you select all of the features, "BMC Remedy Action Request System 9.0 Install 1" is removed entirely.

So that you know the installation to which a client belongs, the options in the Start menu are also numbered, for example:
Start > All Programs > BMC Software > BMC Remedy AR System 1 > BMC Developer Studio

If installed, the client tools appear in the Start > All Programs menu as follows:

  • BMC Remedy Developer Studio
  • BMC Remedy Data Import
  • BMC Atrium Integrator Spoon
  • BMC Remedy Mid Tier Configuration Tool
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