Installing Help using silent mode
- Download and extract the Help system to the Help web server. Instructions for downloading and installing the BMC Remedy ITSM Help system are available on EPD.
- Locate the help folder for the application.
For example:
../asset/help Open the silent installer input file (windowssilent.txt or unixsilent.txt).
It contains the following default parameters.
For Windows:
[Silent]
remedy.arsystem.server.name=servername
remedy.arsystem.server.user=Demo
remedy.arsystem.server.password=
remedy.arsystem.server.tcpport=0
remedy.onlinehelp.language=English
remedy.onlinehelp.install.dir=C:\inetpub\wwwroot\servername\BMCRemedy_AM
remedy.onlinehelp.baseURL=http://servername:port/servername
remedy.onlinehelp.language.view=en;deFor UNIX:
[Silent]
remedy.arsystem.server.name=servername
remedy.arsystem.server.user=Demo
remedy.arsystem.server.password=
remedy.arsystem.server.tcpport=0
remedy.onlinehelp.language=English
remedy.onlinehelp.install.dir=/data1/bmc/ARSystem
remedy.onlinehelp.baseURL=http://servername:port/servername
remedy.onlinehelp.apache.conf=/usr/local/apache2/conf/httpd.conf
remedy.onlinehelp.webserver.install.dir=/opt/apache/tomcat/webapps/ROOT/BMCRemedy_AM
remedy.onlinehelp.language=en,fr,es,zh_CNUpdate the silent installer input file (windowssilent.txt or unixsilent.txt) with the appropriate parameters for your computer.
For Windows:
[Silent]
remedy.arsystem.server.name=vw-hou-idd-dv055
remedy.arsystem.server.user=Demo
remedy.arsystem.server.password=
remedy.arsystem.server.tcpport=0
remedy.onlinehelp.language=English
remedy.onlinehelp.install.dir=C:\Program Files\Apache Software Foundation\Tomcat6.0\webapps\ROOT\BMCRemedy_AM
remedy.onlinehelp.baseURL=http://aus-idd-w28r22-vm3:8080
remedy.onlinehelp.language.view=en;deFor Linux:
remedy.arsystem.server.name=vw-hou-idd-dv055
remedy.arsystem.server.user=Demo
remedy.arsystem.server.password=
remedy.arsystem.server.tcpport=0
remedy.onlinehelp.install.dir=/data1/bmc/ARSystem
remedy.onlinehelp.baseURL=http://vl-sjc-atm-dv15:8080
remedy.onlinehelp.webserver.install.dir=/opt/apache/tomcat/webapps/ROOT/BMCRemedy_AM
remedy.onlinehelp.language.view=en- Save the input file.
Run the installer with the following parameters:
setup.exe -s -f1"path\setup.iss" -f2"path\oh.log" -I "pathsilent.txt" -o "pathwindowssilent.log"For Windows:
setup.exe -s -f1"C:\BMCAtriumCMDB\setup.iss" -f2"C:\BMCAtriumCMDB\oh.log" -i "C:\BMCAtriumCMDB\windowssilent.txt" -o "C:\BMCAtriumCMDB\silent.log"For UNIX:
./helpinstall -S -i unixsilent.txt -o /usr/tmp/silent.outVerify that the Help folder exists on the target computer.
For example:
C:\Program Files\Apache Software Foundation\Tomcat6.0\webapps\ROOT\BMCRemedy_AMConfiguration Help is installed under the path of the last application to be installed. For example, if BMC Remedy Asset Management was the last application installed on your computer, then you will find the Configuration Help under the same path as the BMC Remedy Asset Management Help.
Verify that the Help file path is registered correctly.
Open the SHARE:Application_Properties form in Search mode and search for all installed Help path records by using the following search criteria: 'Property Name' = "Help File Path"
The Help file path should be similar to the following example:
http://servername:port/servername/BMCRemedy_AM/en/helpfile.htm
http://aus-idd-w28r22-vm3:8080/vw-hou-idd-dv055/BMCRemedy_AM/en/helpfile.htm