This documentation supports the 18.08 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Installing BMC Service Level Management

Note

Starting from the version 18.05, standalone installation of BMC Service Level Management is not supported.

BMC Service Level Management installation comprises the following stages:

TaskActionAdditional information
1Prepare for the installation of BMC Service Level Management.If you have not yet performed the pre-installation procedures, complete all tasks to prepare the environment for a successful install.
2

Use any one of the following methods to install BMC Service Level Management 18.05 Primary Server.

The BMC Service Level Management installer enables you to deploy BMC Service Level Management Primary Server in your IT environment.

You might choose to perform the installation in phases or all at once. Installing in phases enables you to perform configuration checks and validations, and resolve any issues before you start the installation.

You can choose the installation in silent mode if you do not want UI interaction.

3

Install offline documentation

By default, if you click the Help button from any BMC Remedy IT Service Management product, the Home page of the online product documentation is launched.

You will need to install the offline documentation only if you are bound by a firewall or do not have access to internet. This topic helps you understand how to install the offline Help, such that the documentation is accessible to you within your intranet.

4

Perform the post installation procedure for BMC Service Level Management

Perform post installation procedure for BMC Service Level Management.

5Apply the application deployment packageAfter the application upgrade is complete, use the application deployment package to apply 18.08 changes.

Where to go from here

Next task
Up to process

If you have finished installing the applications, return to the appropriate installation process:

Installing the application components

Related topics

To know about...Refer to...
Server group configurationVerifying server group configuration
Release notes and notices
Troubleshooting
Configuring
Uninstalling

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