This documentation supports the 18.08 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Installing BMC Remedy AR System

The BMC Remedy AR System installer guides you step-by-step through the installation process. When you start the installer, you can choose one or more features to upgrade at one time. Because certain applications depend on a specific set of features, you need to run the installer multiple times to install all of the features in the solution. For example, you first install the AR System server on one computer and then run the installer a second time to install the BMC Remedy Mid Tier on a different computer.Mid Tier on a different computer.

Note

Assignment Engine is deployment with BMC Remedy AR System server installation. It is not deployed as a separate plugin.

The BMC Remedy Action Request (AR) System installation comprises the following stages:

Stage 1: Prepare for BMC Remedy AR System installation 

Stage 2: Perform the preinstallation procedures for BMC Remedy AR System

Stage 3: Install BMC Remedy AR System

Stage 4: Perform the postinstallation procedures for BMC Remedy AR System

Stage 5: Perform the preinstallation procedure for BMC Remedy Mid Tier

Stage 6: Install BMC Remedy Mid Tier

Stage 7: Perform the postinstallation procedures for BMC Remedy Mid Tier

Also see the Related topics.

Stage 1: Prepare for BMC Remedy AR System installation

Step Action Additional information
1. Understand the installers you need for different components in the BMC Remedy ITSM Suite

Understand the following:

  • Components in the BMC Remedy ITSM Suite
  • Installers you must run to install a specific component
  • Location of a specific component in the BMC Remedy ITSM Suite environment

Note: For some components, you must run the same installer multiple times.

2. Review the system requirements

Review the compatibility matrix, and the software and hardware requirements for installing BMC Remedy ITSM Suite components. The following topics are provided:

3. Download the installation files

When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile. Ensure that you download the latest service pack and patch.

4. Obtain the BMC Remedy license keys

Only the BMC Remedy AR System server licenses require keys. Depending on the components that you use, you might need several licenses to activate an application.

Note: You must activate the licenses before installing the applications. See Activate the application licenses.

5. Prepare your database for installation

Before you install, prepare your database as described in this section. Also review the recommendation to avoid a decline in the BMC Remedy AR System server performance.

6. Prepare the base platform

Before you install, prepare your base UNIX or Windows platform.

7. Perform the preupgrade checks and configuration checks

Use the Configuration Check utility to perform the configuration checks before you install any components in the BMC Remedy ITSM Suite environment.

Recommendation: BMC recommends that you perform checks for all the components you want to install before you proceed to the next stage.

8. Download and complete the planning spreadsheet Before you start installing, gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you to gather the parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.

Go to top

Stage 2: Perform the preinstallation procedures for BMC Remedy AR System

Step Action Additional information
1. Prepare your system for the installation of the BMC Remedy AR System server and database The BMC Remedy Action Request (AR) System installer prompts you to enter information about the BMC Remedy AR System database, which the installer creates during the installation. This database contains the BMC Remedy AR System server forms and field definitions, and stores workflow data, structures, and permissions.
2. Prepare to install BMC Remedy Developer Studio Preinstallation tips for BMC Remedy Developer Studio.
3. Prepare to install BMC Remedy Smart Reporting

You have the option to install BMC Remedy Smart Reporting on the same server as the BMC Remedy Mid Tier or on a separate machine. BMC recommends that you install Smart Reporting on a different machine for better performance.

Only a fresh installation of BMC Remedy Smart Reporting is available. If you are upgrading BMC Remedy AR System, you must first run the installer in upgrade mode, and then re-run it in the fresh mode to install BMC Remedy Smart Reporting.


Go to top

Stage 3: Install BMC Remedy AR System

Step Action Additional information
1.

When you start the installer, you can choose one or more features to install at one time. Because certain applications depend on a specific set of features, you need to run the installer multiple times to install all of the features in the solution. For example, you first install the AR System server on one computer and then run the installer a second time to install the mid tier on a different computer.

Notes:

  • You can use either standard installation or silent installation mode.
  • If Java is installed on a drive other than C drive and 8dot3name property is disabled, AR System installation on windows server fails. For more information, see Knowledge Article number 000083334 (Support logon ID required).
2. Install BMC Remedy Encryption Security

To use the following encryption products, you must install them on both the server and its clients:

  • BMC Remedy Encryption Performance Security 9.0 (Performance Security)
  • BMC Remedy Encryption Premium Security 9.0 (Premium Security)

Clients include BMC Remedy, third-party, and user-developed applications that use the BMC Remedy application programming interface (API).

3. Installing offline documentation

Go to top

Stage 4: Perform the postinstallation procedures for BMC Remedy AR System

Step Action Additional information
1. Review the postinstallation checks

Starting with the BMC Remedy AR System 7.6.03 release, postinstallation checks were added. After the installation of BMC Remedy AR System and its components is complete, postinstallation checks are automatically run for the components that you have selected during the installation. Sample data is run as a part of the post-installation check, to verify that the component is installed and is working correctly.

You can also run the postinstallation checks through the BMC Remedy AR System Maintenance Tool.

2. Verify the Next-ID-Block-Size parameter value

After installing or upgrading BMC Remedy AR System on all the servers of a server group, verify that the Next-ID-Block-Size parameter value is set to 100 in the ar.cfg or ar.conf file on the AR System server.

For more information, see  Allocating blocks of Next-IDs for faster create operations  and  Defining next ID block size, cache, status history, and tags  in the BMC Remedy AR System online documentation.

3. Set the LD_LIBRARY_PATH variable Before running the driver for the BMC Remedy AR System server on a UNIX system, add an entry to the library path environment variable (LD_LIBRARY_PATH). This variable is not set by default. The topic contains examples showing how to adjust the variable if you are using the Bourne shell.
4. Configure environment variables for armonitor After you install BMC Remedy AR System, you might determine that certain environment variables should be set for your environment.
5. Perform Flashboards postinstallation procedures

This topic contains information about the following postinstallation procedures:

  • Installing and configuring Flashboards samples
  • Running Flashboards after existing a shell
6. Update configuration after changing from IPv4 to IPv6 If you have installed BMC Remedy AR System and BMC Atrium Core on a server with an IPv4 address and then changed it to an IPv6 address, you must complete the described tasks.
7. Perform IPv6 postinstallation procedures BMC Remedy AR System supports IPv6 for only version 8.1 and later releases.
8. Enable LDAP plug-ins for SSL connections post-installation To enable LDAP plug-ins for SSL connections in configured networks after a new installation, you must add a LDAP certificate to the certificate database for SSL communication. 
9.
10. Perform the postinstallation procedures for BMC Remedy Smart Reporting

Go to top

Stage 5: Perform the preinstallation procedure for BMC Remedy Mid Tier

Step Action Additional information
1. Prepare to install BMC Remedy Mid Tier


Go to top

Stage 6: Install BMC Remedy Mid Tier

Step Action Additional information
1. Install BMC Remedy Mid Tier

Use the BMC Remedy AR System installer.

Recommendation: Do not install any other applications on the computer on which you have installed the BMC Remedy Mid Tier.


Go to top

Stage 7: Perform the postinstallation procedures for BMC Remedy Mid Tier

Step Action Additional information
1. Verify that the BMC Remedy Mid Tier is working

2. Verify that the JSP engine has the proper permissions
3. Edit proxy server and load balancer settings
4. Run Tomcat with IIS By default, the 64-bit version of Microsoft Internet Information Services (IIS) does not load the Apache Tomcat ISAPI filter, because the Tomcat filter is designed for 32-bit platforms. Complete the described procedure to run IIS with Tomcat on this platform.
5.

    MultiExcerpt named ' Changing_the_BMC_Remedy_Mid_Tier_configuration_password' was not found
The page: _brid_NW_LinksLibrary was found, but the multiexcerpt named ' Changing_the_BMC_Remedy_Mid_Tier_configuration_password' was not found. Please check/update the page name used in the 'multiexcerpt-include macro.

Consider changing the mid tier configuration password after you complete the installation.
6. Start and stop BMC Remedy Mid Tier

Go to top

Related topics

To know about... Refer to...
Server group configuration Verifying server group configuration
Release notes and notices
Troubleshooting
Configuring
  • Configuring after installation in the BMC Remedy AR System documentation
Uninstalling

Go to top

Was this page helpful? Yes No Submitting... Thank you

Comments