Installing BMC Remedy AR System

Understand the following:

• Components in the BMC Remedy ITSM Suite
• Installers you must run to install a specific component
• Location of a specific component in the BMC Remedy ITSM Suite environment

Note: For some components, you must run the same installer multiple times.

Review the compatibility matrix, and the software and hardware requirements for installing BMC Remedy ITSM Suite components. The following topics are provided:

• Compatibility matrix
• Hardware requirements
• Software dependencies for BMC Remedy AR system
• Unicode requirements
• Overview of the portmapper service

When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile. Ensure that you download the latest service pack and patch.

Only the Remedy AR System server licenses require keys. Depending on the components that you use, you might need several licenses to activate an application.

Note: You must activate the licenses before installing the applications. See Activate the application licenses.

Before you install, prepare your database as described in this section. Also review the recommendation to avoid a decline in the BMC Remedy AR System server performance.

Before you install, prepare your base UNIX or Windows platform.

Use the Configuration Check utility to perform the configuration checks before you install any components in the BMC Remedy ITSM Suite environment.

Perform checks for all the components you want to install before you proceed to the next stage.

• Install BMC Remedy AR system
• Install BMC Remedy AR System using silent mode

To use the following encryption products, you must install them on both the server and its clients:

• BMC Remedy Encryption Performance Security 9.0 (Performance Security)
• BMC Remedy Encryption Premium Security 9.0 (Premium Security)

Clients include BMC Remedy, third-party, and user-developed applications that use the BMC Remedy application programming interface (API).

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Starting with the BMC Remedy AR System 7.6.03 release, postinstallation checks were added. After the installation of BMC Remedy AR System and its components is complete, postinstallation checks are automatically run for the components that you have selected during the installation. Sample data is run as a part of the post-installation check, to verify that the component is installed and is working correctly.

You can also run the postinstallation checks through the BMC Remedy AR System Maintenance Tool.

This topic contains information about the following postinstallation procedures:

• Installing and configuring Flashboards samples
• Running Flashboards after existing a shell

• Start and stop the BMC Remedy AR System server
• Start and stop the Approval Server
• Start and stop the Email Engine

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• Release notes
• Known and corrected issues

• Working with logs
• 2021-01-05_00-08-25_Troubleshooting data and workflow import issues
• Troubleshooting driver issues
• 2021-01-05_00-11-41_Troubleshooting Remedy AR System issues

• Uninstalling BMC Remedy AR System features
• Uninstalling encryption security
• Uninstalling BMC Remedy Migrator
• Uninstallation tips for BMC Remedy Mid Tier