This documentation supports the 18.08 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Installing and deploying on JBoss


While installing BMC Remedy Mid Tier 9.1.03 and later versions, you may notice that the Servlet Engine Information screen does not list the JBoss option. The JBoss option is removed from this screen as JBoss installation via AR System Server installer is not compatible with the latest versions of Redhat supported JBoss.

BMC supports Red Hat supported JBoss EAP and recommends that you use the steps mentioned in this topic to install and deploy BMC Remedy Mid Tier on JBoss. 

To install and deploy the mid tier with JBoss Application Server, complete the following steps:

  1. Install JBoss Application Server. (For instructions, see the appropriate JBoss Application Server documentation.)
  2. Deploy the WAR file by either extracting the WAR file or using the JBoss Admin Console.


During installation of BMC Remedy Mid Tier with JBOSS web server, specify the path for the JBoss installation directory as per the examples as follows:  

For installation on Windows, the path can be C:/../jboss-as-7.1.1.Final

For installation on Linux, the path can be /opt//jboss/jboss-as-7.1.1.Final

To extract the WAR file

  1. Download the MidTier.war file from the BMC Support website.
  2. Rename MidTier.war to
  3. Extract the contents of the file to a folder called MidTier. Ensure that the MidTier folder contains two subfolders: Resources and WEB-INF.
  4. Rename the MidTier folder to arsys.war.
  5. Copy the arsys.war folder to the <JBOSSInstallationFolder>\server\default\deploy location.
  6. Navigate to the <JBOSSInstallationFolder>\bin folder and open the run.conf.bat file to set the value of the JVM Memory allocation pool parameter as follows:

    set JAVA_OPTS=-Xms1024m -Xmx2048m -XX:MaxPermSize=256m
  7. Navigate to the <JBOSSInstallationFolder>\standalone\deployments folder and create a file as arsys.war.dodeploy. Ensure that the extension of the file is .dodeploy.
  8. Navigate to the <JBOSSInstallationFolder>\bin folder and run the standalone.bat file.
  9. To verify if the deployment is successful, go to the <JBOSSInstallationFolder>\standalone\deployments folder and check the file that you created in step 7.
    If the extension of the .dodeploy file changes to .deployed, the deployment is successful. If the extension changes to .failed, the deployment has failed.

To use the JBoss Admin Console

  1. Download the MidTier.war file from the BMC Support website.
  2. Start JBoss Application Server.
  3. Open a browser and type http://<hostName>:8080 in the Address field.
  4. On the Welcome page, click the Admin Console link and log on to the Admin Console using your user name and password.
  5. On the Admin Console, click the Web Application (WAR) link.
  6. In the Summary tab, click Add a new resource and navigate to the MidTier.war file.
  7. For the Deploy Exploded option, select Yes.
  8. Click Continue and wait until the installation is complete.
  9. Verify whether the deployment was successful. See Testing the mid tier.

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