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This documentation supports the 18.08 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Remedy Deployment 18.08 ... Installing Installing the application components Installing BMC Remedy ITSM Performing the installation in silent mode

Example silent installation files for BMC Remedy ITSM

This topic shows examples of silent installation files (based on the BMCRemedyITSMSuite-ini-template.txt file) for BMC Remedy IT Service Management (ITSM).

Example of a Microsoft Windows silent.txt file for a first-time installation

###############################################################
# Options File
# Product Name: BMC Remedy ITSM Suite
# Product Version: 18.08
# To invoke the installer in silent mode with an options file:
# setup \-i silent \-DOPTIONS_FILE=c:\directory name\silent.txt
###############################################################
# Product Install Location
# The install location of the product. Specify a fully qualified, valid path to the installation directory.
# Additional options for SELECTED_LANGUAGES and APPLICATIONS_TO_INSTALL can be specified using comma separated values \\
###############################################################
-P installLocation=C:\Program Files\AR System Applications
-J ACTION_REQUEST_SERVER_HOST=abc01.labs.mycompany.com
-J ACTION_REQUEST_SERVER_PORT=0
-J ACTION_REQUEST_SERVER_USER=Demo
-J ACTION_REQUEST_SERVER_PASSWORD=
-J SELECTED_DATA_LANGUAGE=English
-J BMC_USER_SELECTED_VIEW_LANGUAGES=en;fr
-J APPLICATIONS_TO_INSTALL=ASSET_MANAGEMENT,CHANGE_MANAGEMENT,SERVICE_DESK,KNOWLEDGE_MANAGEMENT
-J BMC_SERVICE_CONTEXT_SERVERNAME=abc01.labs.mycompany.com
-J BMC_SERVICE_CONTEXT_USERNAME=Demo
-J BMC_SERVICE_CONTEXT_PASSWORD=
-J BMC_SERVICE_CONTEXT_MIDTIER_URL=abc01.labs.mycompany.com
-J BMC_SERVICE_CONTEXT_AUTHENTICATION_STRING=My authentication string
-J DEFAULT_CURRENCY_INSTALL=True-J DEFAULT_CURRENCY=USD/2
-J SAMPLE_DATA=true
-J OBJECT_MODIFICATION_LOG=true
-J PRIVATE_QUEUE_PORT_NUMBER=0
-J BMC_ENABLE_CRYSTAL_REPORTS=true
-J BMC_IGNORE_PRECHECK_ERROR=true

Example of a Windows silent.txt file for an upgrade installation

###############################################################
# Options File
# Product Name: BMC Remedy ITSM Suite
# Product Version: 18.08
# To invoke the installer in silent mode with an options file:
# setup \-i silent \-DOPTIONS_FILE=c:\directory name\silent.txt
###############################################################
# Product Install Location
# The install location of the product. Specify a fully qualified, valid path to the installation directory.
# Additional options for SELECTED_LANGUAGES and APPLICATIONS_TO_INSTALL can be specified using comma separated values
###############################################################
-P installLocation=C:\Program Files\BMC Software\BMCRemedyITSMSuite
-J ACTION_REQUEST_SERVER_HOST=abc01.labs.mycompany.com
-J ACTION_REQUEST_SERVER_PORT=0
-J ACTION_REQUEST_SERVER_USER=Demo
-J ACTION_REQUEST_SERVER_PASSWORD=
-J BMC_USER_SELECTED_DATA_LANGUAGE=English
-J BMC_USER_SELECTED_VIEW_LANGUAGES=en
-J APPLICATIONS_TO_INSTALL=ASSET_MANAGEMENT,CHANGE_MANAGEMENT,SERVICE_DESK,KNOWLEDGE_MANAGEMENT
-J DEFAULT_CURRENCY=USD/2
-J SAMPLE_DATA=true
-J MULTI_TENANCY_WORKFLOW_CUSTOMIZED=Yes

-J BMC_IGNORE_PRECHECK_ERROR=true

Example of a Windows silent.txt file for the BMC Remedy ITSM Suite Preconfigured Stack

################################################################################
# Options File
#	
# Product Name: BMC Remedy ITSM Suite Preconfigured Stack
# Product Version:  18.08
#
# To invoke the installer in silent mode with an options file:
#
# 1. Create a text file called Options.txt.
# 2. For the products you want to install, copy the BMCRemedyITSMSuitePreconfiguredStack-ini-template.txt
#    options to the Options.txt file.
# 3. Set the installer option for the features you are installing.
#    Use the installation worksheets in the Installation Guide as a guide for setting
#    the options.  Remove the comment markers (#) from the options you want to
#    include.All property values are case-sensitive.
# 4. Run the installer with the -i silent option.
#
#    On Windows, enter:
#    setup.exe -i silent -DOPTIONS_FILE=<pathToFile>\Options.txt
#
#    On UNIX, enter:
#    setup.bin -i silent -DOPTIONS_FILE=<pathToFile>/Options.txt
################################################################################

################################################################################
################################################################################
# Available Features
#
# The following features correspond to the feature selection tree in the installer.
# To produce the same behavior as selecting a feature in the selection tree,
# add the following line to the options file for each feature you want to install:
#
#    -A featureName
#
# "featureName" is the name of the feature to select.  For example:
#
#    -A featureARSystemServers
#    -A featureMidTier
#    -A featureARSystemClients
#
# --productBSM
#  |--featureARSystemServers
#  |--featureMidTier
#  |--featureARSystemClients
#  
################################################################################
################################################################################
################################################################################
# Product Install Location and Common Options
#
# Use the -P option to specify a valid directory into which the product should
# be installed, and use the -J options to specify Java properties.
#
# If the -P option is not set, the default location is:
#   - %ProgramFiles%\\BMC Software\\ARSystem (Windows)
#   - /opt/bmc/ARSystem (UNIX)

#-P installLocation=<Installation Directory>

-A featureARSystemServers
-A featureMidTier
-A featureARSystemClients

################################################################################
################################################################################

#Java Platform Selection Panel
-J BMC_JAVA_JRE_64_BIT_HOME_PATH=C:\JAVA\JRE

#AR Server Database Information for SQL-authentication (Windows only)
##########################################################
-J BMC_DATABASE_HOST=abc01.labs.mycompany.com
-J BMC_DATABASE_PORT=1433
-J BMC_DATABASE_LOGIN=ARAdmin
-J BMC_DATABASE_PASSWORD=AR#Admin#
-J BMC_DATABASE_CONFIRM_PASSWORD=AR#Admin#
-J BMC_SQLSERVER_WINDOWSAUTH_OR_SQLAUTH=SQLAUTH
-J BMC_DATABASE_DBA_TABLESPACE_NAME=ARSystem
-J BMC_DATABASE_INSTANCE=abc01
-J BMC_DATABASE_UTF=true
########################################################

#AR Server Database Information for windows-authentication (Windows only)
#############################################################
#-J BMC_DATABASE_HOST=<Database  Server (FQDN)>
#-J BMC_DATABASE_PORT=49374
#-J BMC_DATABASE_LOGIN=<Database User Name>
#-J BMC_DATABASE_PASSWORD=
#-J BMC_DATABASE_CONFIRM_PASSWORD=
#-J BMC_SQLSERVER_WINDOWSAUTH_OR_SQLAUTH=WINDOWSAUTH
#-J BMC_DATABASE_DBA_TABLESPACE_NAME=ARSystem
#-J BMC_DATABASE_INSTANCE=<Database Server name>
#-J BMC_DATABASE_UTF=true
#####################################################################

#AR Server Database Information for Oracle
##########################################################
#-J BMC_DATABASE_HOST=
#-J BMC_DATABASE_PORT=1521
#-J BMC_DATABASE_LOGIN=ARAdmin
#-J BMC_DATABASE_PASSWORD=
#-J BMC_DATABASE_CONFIRM_PASSWORD=
#-J BMC_DATABASE_ORACLE_CONNECTION_IDENTIFIER=UNICODE
#-J BMC_DATABASE_ORACLE_SID_OR_SERVICE=true
#-J BMC_DATABASE_INSTANCE=UNICODE
#-J BMC_DATABASE_DBA_TABLESPACE_NAME=ARSystem
#-J BMC_DATABASE_DBA_TEMP_TABLESPACE_NAME=ARTMPSPC
#-J BMC_DATABASE_SELECTED_TEMP_TABLESPACE_NAME=ARTMPSPC
#-J BMC_DATABASE_DBA_TEMP_DATAFILE_NAME=/data/app/oracle/oradata/UNICODE/artmp
#-J BMC_DATABASE_ORACLE_NEW_TEMP_TABLESPACE=NEW
#-J BMC_DATABASE_DBA_DATAFILE_SIZE=7000
#-J BMC_DATABASE_DBA_TEMP_DATAFILE_SIZE=1000
############################################################

#AR System Server User Information
###############################################

-J BMC_AR_USER=Demo
-J BMC_AR_PASSWORD=
-J BMC_AR_SERVER_NAME=abc01
-J BMC_AR_SERVER_HOST_NAME=abc01.labs.mycompany.com
######################################################

#NE Port related information
#If the Ports are not provided the installer will consider the default values
#####################################################
-J BMC_NE_PLUGIN_PORT_NUMBER=9555
-J BMC_ATRIUM_PLUGIN_PORT_NUMBER=9556
-J BMC_AIS_LISTENER_PORT=1824

######################################################

# RMI Port related updates
#If the Ports are not provided the installer will consider the default values
#####################################################

-J BMC_EMAIL_ENGINE_RMI_PORT=1100
-J BMC_EMAIL_ENGINE_RPC_PORT=0
-J BMC_FLASHBOARDS_RMI_PORT=1099
-J BMC_FLASHBOARDS_RPC_PORT=0
-J BMC_APPROVAL_SERVER_TCP_PORT=9800
#AR Server DBA User Input
#####################################################
-J BMC_DATABASE_DBA_LOGIN=sa
-J BMC_DATABASE_DBA_PASSWORD=

#AR Server Data and Log File inputs
######################################################
-J BMC_DATABASE_DBA_DATAFILE_NAME=ARSys
-J BMC_DATABASE_DBA_LOGFILE_NAME=ARSysLog

#AR System Password Information
######################################################
-J BMC_AR_DSO_PASSWORD=arsystem
-J BMC_AR_APPLICATION_PASSWORD=arsystem
-J BMC_MIDTIER_PASSWORD=arsystem

#Tomcat Information
######################################################
-J BMC_MIDTIER_INSTALL_TOMCAT=true
-J BMC_MIDTIER_JSP_TOMCAT_INSTALL_DIRECTORY=C:\Program Files\Apache Software Foundation\Tomcat

#AR Server License
######################################################
-J BMC_AR_LICENSE_KEY=XXX-XXXXXX
-J BMC_AR_LICENSE_EXPIRATION_DATE=11-Jan-99
-J BMC_AR_LICENSE_QUALIFIER=MULTISERVER

# Devlepor Studio Inputs (Windows only)
######################################################
-J BMC_DEVELOPER_STUDIO_WORKSPACE=C:\Users\Administrator\DeveloperStudio

# User and Alert tool (Windows only)
######################################################
-J BMC_USERTOOL_HOME=C:\Users\Administrator\AppData\Roaming\AR SYSTEM\home

################################################################################
# Pentaho Data Integration Server Properties
################################################################################

# Data Integration Server port.
#-J BMC_CARTE_PORT=<Data Integration Server port>

# Database login for Pentaho Data Integration Server 
# For SQL Server with Windows authentication, enter <Domain Name>\<User Name>.
# For all other databases, enter <Database User Name>.
# For now required only for SQL Server and Oracle
#-J BMC_CARTE_DB_USER=<Database User Name>

# Pentaho Data Integration Server Database user password
#-J BMC_CARTE_DB_PASSWORD=<Database User Password>

################################################################################
# Configuration check triggered through installer 
##Setting this value to true ensures that the installer does not stop if errors are reported by configuration check utility triggered by the installer. Before running silent installation, you must manually run a configuration check utility bundled with the BMC Remedy ITSM installer and resolve the errors reported by the utility.
################################################################################
  
-J BMC_IGNORE_PRECHECK_ERROR=true
################################################################################

-J BMC_IGNORE_PRECHECK_ERROR=true

Related Topics

Creating a silent.txt file for BMC Remedy ITSM installation

Options for the silent.txt file for BMC Remedy ITSM installation

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Last modified by Himanshu Raul on Aug 24, 2018
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