Default installation directories

This topic provides a list of directories in which the BMC Remedy Action Request (AR) System features are installed.

Note

In the following table ARSystemInstallDir  refers to the default BMC Remedy AR System installation directory:

  • (Microsoft Windows) C:\Program Files\BMC Software\ARSystem
  • (UNIX) /opt/bmc/ARSystem

In case if you have not maintained the default path, you can find the Remedy AR System installation directory from the Server Information tab in the Administration console using Remedy Mid Tier.

Feature Name

Windows Location

UNIX Location

Approval Server

ARSystemInstallDir\approval

ARSystemInstallDir/approval

ARDBC LDAP

ARSystemInstallDir\ardbcldap

ARSystemInstallDir/ardbcldap

AREA LDAP

ARSystemInstallDir\arealdap

ARSystemInstallDir/arealdap

AR System Server

ARSystemInstallDir\Arserver

ARSystemInstallDir/Arserver

Email Engine

ARSystemInstallDir\AREmail

ARSystemInstallDir/AREmail

Utilities

ARSystemInstallDir\arsystem

ARSystemInstallDir/arsystem

Assignment Engine

ARSystemInstallDir\assignmentengine

ARSystemInstallDir/assignmentengine

Data Import Tool

ARSystemInstallDir\dataimporttool

Not applicable on UNIX

Developer Studio

ARSystemInstallDir\DevStudio

Not applicable on UNIX

Flashboards

ARSystemInstallDir\flashboards

ARSystemInstallDir/flashboards

Full Text Search (FTS) configuration

ARSystemInstallDir\ftsconfiguration

ARSystemInstallDir/ftsconfiguration

BMC Remedy Mid Tier

ARSystemInstallDir\midtier

ARSystemInstallDir/midtier

SNMP configuration

ARSystemInstallDir\snmpconfiguration

ARSystemInstallDir/snmpconfiguration

Web Services plug-in

ARSystemInstallDir\webserviceplugin

ARSystemInstallDir/webserviceplugin

Important

If you upgrade BMC Remedy AR System, new files are installed and existing files from the previous installation are overwritten. Otherwise, the legacy files are left on the file system unaltered.

 

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