This documentation supports the 18.08 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Default installation directories

This topic provides a list of directories in which the BMC Remedy Action Request (AR) System features are installed.

Note

In the following table ARSystemInstallDir  refers to the default BMC Remedy AR System installation directory:

  • (Microsoft Windows) C:\Program Files\BMC Software\ARSystem
  • (UNIX) /opt/bmc/ARSystem
Feature NameWindows LocationUNIX Location
Approval ServerARSystemInstallDir\approvalARSystemInstallDir/approval
ARDBC LDAPARSystemInstallDir\ardbcldapARSystemInstallDir/ardbcldap
AREA LDAPARSystemInstallDir\arealdapARSystemInstallDir/arealdap
AR System ServerARSystemInstallDir\ArserverARSystemInstallDir/Arserver
Email EngineARSystemInstallDir\AREmailARSystemInstallDir/AREmail
UtilitiesARSystemInstallDir\arsystemARSystemInstallDir/arsystem
Assignment Engine ARSystemInstallDir\assignmentengine ARSystemInstallDir/assignmentengine
Crystal ReportsARSystemInstallDir\crystalreportsARSystemInstallDir/crystalreports
Crystal Web ApplicationARSystemInstallDir\crystalwebapplicationARSystemInstallDir/crystalwebapplication
Data Import ToolARSystemInstallDir\dataimporttoolNot applicable on UNIX
Developer StudioARSystemInstallDir\DevStudioNot applicable on UNIX
FlashboardsARSystemInstallDir\flashboardsARSystemInstallDir/flashboards
Full Text Search (FTS) configurationARSystemInstallDir\ftsconfigurationARSystemInstallDir/ftsconfiguration
BMC Remedy Mid TierARSystemInstallDir\midtierARSystemInstallDir/midtier
SNMP configurationARSystemInstallDir\snmpconfigurationARSystemInstallDir/snmpconfiguration
Web Services plug-inARSystemInstallDir\webservicepluginARSystemInstallDir/webserviceplugin

Important

If you upgrade BMC Remedy AR System, new files are installed and existing files from the previous installation are overwritten. Otherwise, the legacy files are left on the file system unaltered.

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