This documentation supports the 18.08 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Completing the BMC Service Request Management upgrade

After you perform the BMC Service Request Management upgrade, complete the tasks in this procedure as indicated.

In this topic

BMC Service Request Management postupgrade process

TaskActionAdditional information
1.Refresh the Data Visualization modules.

If you are upgrading BMC Service Request Management, you must also refresh the Data Visualization modules used in the Request Entry Console and Visual Process views.

2.Update the Product Ordering PDT.

After you upgrade from BMC Service Request Management 8.0.00 or 8.1.00, you can decide whether to configure your Product Ordering service request definitions (SRDs) to use the new Product Ordering process definition template (PDT).

3.Reconcile custom AIF workflows.

When upgrading from BMC Service Request Management 7.6.04, you must reconcile the custom advanced interface form (AIF) workflows.

4.Configure the CAI integration after upgrading BMC Service Request Management from version 7.6.04.

If you upgrade BMC Service Request Management from version 7.6.04, you must update the Server field in the CAI application registry form to use the @ symbol in place of a server name, so that integrations with BMC Remedy IT Service Management (ITSM) applications continue to work correctly.

Where to go from here

Next task
Up to process

When you have finished upgrading the applications, return to the appropriate upgrade process:

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