Remedy Smart Reporting checks
During installation or upgrade, BMC Remedy Configuration Check utility is automatically run for Remedy Smart Reporting. Consult the information in this topic for the expected result of each check and the corrective action you should take if a check fails.
The configuration check report (configchecheckerOutput.html) for Remedy Smart Reporting is located in <InstallDirectory>/ARSystem/configchecker/result. On the Details tab of configuration check report, click Click Here For Help to view the detailed description of preupgrade checks.
RAM availability check
Description | Determines if the server has at least 16 GB RAM available for installing and running of Remedy Smart Reporting. |
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Type | Preupgrade check, configuration check |
Check performed and expected result |
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Corrective action |
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Temp space availability check
Description | Validates the temporary space that is available to the partition. A minimum of 1 GB free temporary space is required. |
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Type | Preupgrade check, configuration check |
Check performed and expected result |
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Corrective action | Ensure that 1GB or more temporary space is available on the partition. Note: You must provide the path of the Temp directory to this check as an input in one of the following ways
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Operating System (OS) compatibility check
Description | BMC recommends that you run all the pre-upgrade checks before you upgrade to a higher version. If you encounter any error or warning, address the issue as it may prevent a successful upgrade. Validates the operating system supported as per the OS support in the compatibility matrix document . This check gets the current version of the OS on which the BMC Remedy Configuration check utility runs and compares it with the minimum supported values. The following are the minimum supported operating system versions:
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Type | Preupgrade check, configuration check |
Check performed and expected result | If Remedy Smart Reporting is installed on a Linux 32-bit platform or an OS that is not supported per the compatibility matrix, a warning is displayed. |
Corrective action | Ensure that Remedy AR System is installed on an OS that is supported. |
Environment variable check
Description | Validates the environment variable is set for Remedy Smart Reporting. |
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Type | Preupgrade check |
Check performed and expected result | The Remedy Smart Reporting installer sets the environment variable.
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Corrective action | If the environment variable BMC_SMART_REPORTING_HOME is not set, the Smart Reporting upgrade installer sets it. |
Tomcat check
Description | Validates the minimum supported version of Apache Tomcat if you are using an external Tomcat server. The minimum supported Tomcat version is 7.0.59 |
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Type | Preupgrade check |
Check performed and expected result |
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Corrective action | Install Tomcat 7.5.09 or later. |
Database compatibility check
Description | Validates if the existing database is compatible with Remedy Smart Reporting. The following databases are supported:
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Type | Preupgrade check, configuration check |
Check performed and expected result |
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Corrective action | Upgrade the database to the supported version. |
If you are unable to resolve the errors if the checks fail, contact BMC Support .
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