This documentation supports the 18.05 version of Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.



Prerequisites for Installing Drift Management and help as non-root - Linux only

Important

Drift Management has been deprecated from BMC CMDB. The documentation provided for Drift Management is also deprecated and provided for information only.

See Deprecated features.



Best Practice

We recommend that, when you install the application on Linux, perform the installation as a root user. However, you can perform the installation as a non-root user.
Your UNIX system administrator must give you full read, write, and execute access to the BMCCDMSetup.bin executable and the entire contents of the following directories:

  • /tmp
  • /usr/ar (default AR System installed location)
  • /etc/arsystem/<ARS- server-name>/armonitor.conf

If you do not install Drift Management in your home directory but in the default AR System directories, then you must be given access to specific directories that the installer writes to:

  • /usr/arsystem/ (default AR System installed location)
  • /usr/tmp

When installing help, your Linux system administrator must give you full read, write, and execute access to the BMCCDMOnlineHelpSetup.bin executable and to the /tmp directory. You should install help in your home directory. Otherwise, you must be given access to specific directories that the installer writes to.

After you give access to the directories, run the following commands as a root user:

mkdir /usr/arsystem 
chown remedy:bmc /usr/arsystem
cd /bin 
ln -s /opt/bmc/ARSystem/bin/arsystem ./arsystem
cd / 
ln -s /opt/bmc/ARSystem/pluginsvr/ pluginsvr
cd /
ln -s /opt/bmc/ARSystem/conf ./conf


Was this page helpful? Yes No Submitting... Thank you

Comments

  1. Martin Rosenbauer

    For me the steps above were not sufficient and did not result in a successful non-root Installation. After some analysis of the installation errors, I executed the following additional steps (which need to be performed as root). In the end the (non-root) installation was successful. Note that in spite of these extra steps, BMC CDM was installed in Directory /opt/bmc/BMC_Configuration_Drift_Management which has to be selected during the (GUI) installation procedure. Note further that it appears as you can repeat the Installation as often as necessary without getting into Problems....

    mkdir /usr/arsystem chown remedy:bmc /usr/arsystem

    cd /bin ln -s /opt/bmc/ARSystem/bin/arsystem ./arsystem

    cd / ln -s /opt/bmc/ARSystem/pluginsvr/ pluginsvr

    cd / ln -s /opt/bmc/ARSystem/conf ./conf

    Aug 09, 2018 06:49
  2. Martin Rosenbauer

    The automatic HTML formatting of this web site introduced some errors in my text above:

    Please start a new (command) line before "chown", and before each "ln -s ", or introduce a ";" at these points, i.e. like:

    mkdir /usr/arsystem; chown remedy:bmc /usr/arsystem

    OR (as I intended to type)

    mkdir /usr/arsystem

    chown remedy:bmc /usr/arsystem

    Aug 09, 2018 06:57
    1. Himanshu Raul

      Hi Martin,

      Thank you for your feedback on the documentation. We have updated the topic.

      Regards,

      Himanshu

      Apr 26, 2019 02:07