This documentation supports the 18.05 version of Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Postinstallation procedures

The following topics are provided:

StepActionAdditional information
Perform postinstallation checks

Starting with the BMC Remedy AR System 7.6.03 release, postinstallation checks were added. After the installation of BMC Remedy AR System and its components is complete, post-installation checks are automatically run for the components that you have selected during the installation. Sample data is run as part of the postinstallation check, to verify that the component is installed and is working correctly.

You can also run the post-installation checks through the BMC Remedy AR System Maintenance Tool.

BMC Remedy AR System server post-installation procedures 
 1.Verify the Next-ID-Block-Size parameter value

After installing or upgrading BMC Remedy AR System on all the servers of a server group, verify that the Next-ID-Block-Size parameter value is set to 100 in the ar.cfg or ar.conf file on the AR System server.

For more information, see  Allocating blocks of Next-IDs for faster create operations  and  Defining next ID block size, cache, status history, and tags  in the BMC Remedy AR System online documentation.

 2.Set the LD_LIBRARY_PATH variableBefore running the driver for the BMC Remedy AR System server on a UNIX system, add an entry to the library path environment variable (LD_LIBRARY_PATH). This variable is not set by default. The topic contains examples showing how to adjust the variable if you are using the Bourne shell.
 3.Configure environment variables for armonitorAfter you install BMC Remedy AR System, you might determine that certain environment variables should be set for your environment.
 4.Perform Flashboards postinstallation procedures  
  • The suite installer does not prompt you to install Flashboards samples. You must install the samples manually.
  • If you want to you can plan to exit a shell after starting the Flashboards server in that shell.
 5.Enable LDAP plug-ins for SSL connections post-installationTo enable LDAP plug-ins for SSL connections in configured networks after a new installation, you must add an LDAP certificate to the certificate database for SSL communication.
 6.Update your configuration after changing from IPv4 to IPv6 If you have installed BMC Remedy AR System and BMC Atrium Core on a server with an IPv4 address and then changed it to an IPv6 address, you must complete the described tasks.
 7.Perform IPv6 postinstallation procedures BMC Remedy AR System supports IPv6 for version 8.1 and later releases only.
 8.After the installation is complete, you might need to stop and start the AR system components.
9.Activating application licensesTo add information to BMC Remedy applications, you must have a BMC Remedy AR System write license (fixed or floating). You must also have the appropriate application licenses to create or modify entries in the Application Administration Console.
BMC Remedy Mid Smart Reporting
1.Perform postinstallation procedures for BMC Remedy Smart Reporting
BMC Remedy Mid Tier post-installation procedures
 1.Verify that the BMC Remedy Mid Tier is working
 2.Verify that the JSP engine has the proper permissions
 3.Edit proxy server and load balancer settings
 4.Run Apache Tomcat with IISThe 64-bit version of Microsoft Internet Information Services (IIS) does not load the Apache Tomcat ISAPI filter by default, because the Tomcat filter is designed for 32-bit platforms. Complete the described procedure to run IIS with Tomcat on this platform.

Change the BMC Remedy Mid Tier configuration password

Consider changing the mid tier configuration password after you complete the installation.

Start and stop BMC Remedy Mid Tier

After the installation is complete, you might need to stop and start the BMC Remedy Mid Tier.

Related topic

Verifying server group configuration

Configuring BMC Remedy AR System in BMC Remedy AR System documentation.

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