This documentation supports the 18.05 version of Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.



Performing the BMC Service Level Management installation

Refer to the following topics to perform the BMC Service Level Management installation.

StepActionAdditional Information
1.

Use one of the following installation methods to install the BMC Service Level Management Primary Server:

The BMC Service Level Management installer enables you to deploy BMC Service Level Management Primary Server in your IT environment.

You can choose to perform the installation in phases or all at once. Installing in phases enables you to perform configuration checks and validations, resolve any issues, save the installation options, and start the installation at a later time.

You can choose the installation in silent mode if you do not want UI interaction.

2.Install BMC Service Level Management CollectorTo use performance or SIM-based service targets, you must install the Collector.
3.Install BMC Service Level Management Collection PointNone
4.Install offline documentation

You will need to install the offline documentation only if you are bound by a firewall or do not have access to internet. This topic helps you understand how to install the offline Help, such that the documentation is accessible to you within your intranet.

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