Log file locations
This topic provides installation and upgrade log file details for all the components in the BMC Remedy IT Service Management (ITSM) Suite.
BMC Remedy AR System logs
The log files for all features of BMC Remedy Action Request (AR) System are located in the same directory.
Note
In the following table, ARSystemInstallDir refers to the default BMC Remedy AR System installation directory:
- (Microsoft Windows) C:\Program Files\BMC Software\ARSystem\
- (UNIX) /opt/bmc/ARSystem/
Log file type | Windows location | UNIX location |
---|---|---|
Installation log file (arsystem_install_log.txt) | %temp%\ |
|
Default log files (*.log) | ARSystemInstallDir\Arserver\Db\ | ARSystemInstallDir/Db/ |
Log files generated during import of data to the BMC Remedy AR System server database (*.log) | ARSystemInstallDir\Logs\ | ARSystemInstallDir/Logs/ |
Error files (ComponentName_error.log) | ARSystemInstallDir\Arserver\Db\ | ARSystemInstallDir/Db/ |
BMC Remedy AR System Server error file (arerror.log) | ARSystemInstallDir\Arserver\Db\ | ARSystemInstallDir/db/ |
BMC Remedy Email Engine logs
Note
In the following table, ARSystemInstallDir refers to the default BMC Remedy AR System installation directory:
- (Microsoft Windows) C:\Program Files\BMC Software\ARSystem\
- (UNIX) /opt/bmc/ARSystem/
Log file type | Windows location | UNIX location |
---|---|---|
Installation log file (arsystem_install_log.txt) | %temp%\ |
|
Default log file (stdout.log) | ARSystemInstallDir\AREmail\Logs\ | ARSystemInstallDir/AREmail/Logs/ |
Error file (stderr.log) | ARSystemInstallDir\AREmail\Logs\ | ARSystemInstallDir/AREmail/Logs/ |
BMC Remedy AR System Server error file (arerror.log) | ARSystemInstallDir\Arserver\Db\ | ARSystemInstallDir/db/ |
BMC Remedy Atrium Core logs
The log files for all features of BMC Atrium Core are located in the same directory.
Note
In the following table, AtriumCoreInstallDir refers to the default BMC Atrium Core installation directory:
- (Microsoft Windows) C:\Program Files\BMC Software\AtriumCore\
- (UNIX) /opt/bmc/AtriumCore/
Log file type | Windows location | UNIX location |
---|---|---|
Installation log file (atriumcore_install_log.txt) | %temp%\ |
|
Default log file (*.log) | AtriumCoreInstallDir\Logs\ | AtriumCoreInstallDir/Logs/ |
Error file (ComponentName_error.log) | AtriumCoreInstallDir\Logs\ | AtriumCoreInstallDir\Logs\ |
CMDB Engine log file (cmdb_eng_debug.log) | ARSystemInstallDir\Arserver\Db\ | ARSystemInstallDir/db/ |
BMC Remedy AR System Server error file (arerror.log) Note: | ARSystemInstallDir\Arserver\Db\ | ARSystemInstallDir/db/ |
BMC Atrium Integrator Logs
Note
In the following table, AtriumIntegratorInstallDir refers to the default BMC Atrium Integrator installation directory:
- (Microsoft Windows) C:\Program Files\BMC Software\AtriumIntegrator\
- (UNIX) /opt/bmc/AtriumIntegrator/
Log file type | Windows location | UNIX location |
---|---|---|
Installation log file (atriumintegrator_install_log.txt) | %temp%\ |
|
Default log file (*.log) | AtriumIntegratorInstallDir\Logs\ | AtriumIntegratorInstallDir/Logs/ |
Error file (AITransformationName_Error.txt) | ARSystemInstallDir\diserver\dataintegration\ngie\error\ | ARSystemInstallDir\diserver\dataintegration\ngie\error\ |
BMC Remedy ITSM Suite logs
The log files for all components of the BMC Remedy IT Service Management (ITSM) Suite are located in the same directory.
Note
In the following table, ITSMSuiteInstallDir refers to the default BMC Remedy ITSM Suite installation directory:
- (Microsoft Windows) C:\Program Files\BMC Software\BMCRemedyITSMSuite\
- (UNIX) /opt/bmc/BMCRemedyITSMSuite/
Log file type | Windows location | UNIX location |
---|---|---|
Installation log file (bmcremedyitsmsuite_install_log.txt) | %temp%\ |
|
Default log file (*.log) | ITSMSuiteInstallDir\Logs\ | ITSMSuiteInstallDir/Logs/ |
Error file (ComponentName_error.log) | ARSystemInstallDir\Arserver\Db\ | ARSystemInstallDir/db/ |
BMC Remedy AR System Server error file (arerror.log) | ARSystemInstallDir\Arserver\Db\ | ARSystemInstallDir/db/ |
BMC Remedy Service Request Management logs
Note
In the following table, SRMInstallDir refers to the default BMC Service Request Management installation directory:
- (Microsoft Windows) C:\Program Files\BMC Software\BMCServiceRequestManagement\
- (UNIX) /opt/bmc/BMCServiceRequestManagement/
Log file type | Windows location | UNIX location |
---|---|---|
Installation log file (bmcservicerequestmanagement_install_log.txt) | %temp%\ |
|
Default log file (*.log) | SRMInstallDir\Logs\ | SRMInstallDir/Logs/ |
Error file (ComponentName_error.log) | ARSystemInstallDir\Arserver\Db\ | ARSystemInstallDir/db/ |
BMC Remedy AR System Server error file (arerror.log) | ARSystemInstallDir\Arserver\Db\ | ARSystemInstallDir/db/ |
BMC Remedy Service Level Management logs
Note
In the following table, SLMInstallDir refers to the default BMC Atrium Integrator installation directory:
- (Microsoft Windows) C:\Program Files\BMC Software\BMCServiceLevelManagement\
- (UNIX) /opt/bmc/BMCServiceLevelManagement/
Log file type | Windows location | UNIX location |
---|---|---|
Installation log file (slm_instal_log.txt) | %temp%\ |
|
Default log file (*.log) | SLMInstallDir\Logs\ | SLMInstallDir/Logs/ |
Error file (ComponentName_error.log) | ARSystemInstallDir\Arserver\Db\ | ARSystemInstallDir/db/ |
BMC Remedy AR System Server error file (arerror.log) | ARSystemInstallDir\Arserver\Db\ | ARSystemInstallDir/db/ |
Related Topic
Collecting logs, diagnostics and performing system health check using the Maintenance Tool
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