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This documentation supports the 18.05 version of Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.



Remedy Deployment 18.05 ... Installing Installing the platform components

Locating Remedy AR System files and forms


This section describes each Remedy AR System feature and the client files and forms that the installer creates and modifies during installation.

You cannot move the Remedy AR System server files. You must reinstall Remedy AR System if you want to move the server to a new computer. You can preserve the environment by exporting data and structures and importing them to the new location. For more information, see  Importing data into BMC Remedy AR System forms Open link and 

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 from the Remedy AR System online documentation.

Important

ARSystemInstallDir  refers to the default Remedy AR System installation directory:

  • (Microsoft Windows) C:\Program Files\BMC Software\ARSystem
  • (UNIX) /opt/bmc/ARSystem

Default installation directories

The following link provides a list of directories in which the Remedy Action Request (AR) System features are installed.

Feature NameWindows LocationUNIX Location
Approval ServerARSystemInstallDir\approvalARSystemInstallDir/approval
ARDBC LDAPARSystemInstallDir\ardbcldapARSystemInstallDir/ardbcldap
AREA LDAPARSystemInstallDir\arealdapARSystemInstallDir/arealdap
AR System ServerARSystemInstallDir\ArserverARSystemInstallDir/Arserver
Email EngineARSystemInstallDir\AREmailARSystemInstallDir/AREmail
UtilitiesARSystemInstallDir\arsystemARSystemInstallDir/arsystem
Assignment Engine ARSystemInstallDir\assignmentengine ARSystemInstallDir/assignmentengine
Data Import ToolARSystemInstallDir\dataimporttoolNot applicable on UNIX
Developer StudioARSystemInstallDir\DevStudioNot applicable on UNIX
FlashboardsARSystemInstallDir\flashboardsARSystemInstallDir/flashboards
Full Text Search (FTS) configurationARSystemInstallDir\ftsconfigurationARSystemInstallDir/ftsconfiguration
Remedy Mid TierARSystemInstallDir\midtierARSystemInstallDir/midtier
SNMP configurationARSystemInstallDir\snmpconfigurationARSystemInstallDir/snmpconfiguration
Web Services plug-inARSystemInstallDir\webservicepluginARSystemInstallDir/webserviceplugin


Important

If you upgrade Remedy AR System, new files are installed and existing files from the previous installation are overwritten. Otherwise, the legacy files are left on the file system unaltered.

AR System server file locations

This following links list the locations of AR System server files on Microsoft Windows and UNIX operating systems.

Best practice

We recommend that you retain this file structure. Do not remove DLL files from the arsystem/bin directory. If DLLs are not located in the bin directory, the thread running the process that requires a missing DLL will stop responding.

Windows locations

Important

If you use centralized preferences, the ARSystemHomeDirectory files are stored on the server and not in the local directories.

  • For new installations on Windows XP, the default ARSystemHomeDirectory is C:\Documents and Settings\userName\Application Data\AR System\HOME.
  • On Microsoft Windows Vista, the default ARSystemHomeDirectory is C:\Users\LoginName\AppData\Roaming\AR System\Home.
File typeWindows location
Executable/DLL filesARSystemInstallDir

Configuration files (armonitor.cfg and ar.cfg)

ARSystemInstallDir\conf\

JVM configuration file (arserver.config)ARSystemInstallDir
AR and ar.ini filesARSystemHomeDirectory
Install log file (arsystem_install_log.txt)%temp%\
Default log file (*.log)ARSystemInstallDir\Arserver\Db
Log files generated during import of data to the AR System server databaseARSystemInstallDir\Logs
Configuration check reportARSystemInstallDir\Logs\result
Error file (arerror.log)ARSystemInstallDir\Arserver\Db\
Lock file (.lck)ARSystemInstallDir\Db\
API package
  • ARSystemInstallDir\Arserver\api
  • Java doc files: ARSystemInstallDir\Arserver\api\doc
  • Header file (include.h): ARSystemInstallDir\Arserver\api\
  • Library file (lib.dll): ARSystemInstallDir\
  • Source code: ARSystemInstallDir\Arserver\api\driver
  • 64-bit library files: ARSystemInstallDir\lib64
Sample filesARSystemInstallDir\Arserver\samples
Email notification and submission configuration (armaild.cfg).
(You must install and configure the Remedy Email Engine to use notifications.)		ARSystemInstallDir\conf\
System error messages HelpARSystemInstallDir\Arserver\help
Forms that the installer imports during installationARSystemInstallDir\Arserver\InstallForms
Forms that the server self-imports at startupARSystemInstallDir\Arserver\SystemForms

UNIX locations

File TypeUNIX Location
Executable and DLL filesARSystemInstallDir/bin
Configuration file
  • /etc/arsystem/ARServerID/armonitor.conf
  • ARSystemInstallDir/conf/ar.conf
JVM configuration file (arserverd.conf)ARSystemInstallDir/bin
AR System servers
  • ARSystemInstallDir/conf/ar
  • /etc/init.d/arsystem
  • /etc/init.d/arsystem_ serverName
Install log file (arsystem_install_log.txt)
  • /usr/tmp/
  • /tmp/
    (SUSE Linux and Red Hat Linux)
Default log files (*.log)ARSystemInstallDir/db/
Log files generated during import of data to the AR System server databaseARSystemInstallDir/Logs
Configuration check reportARSystemInstallDir/Logs/result
Error file (arerror.log)ARSystemInstallDir/db/
Lock file (.lck)ARSystemInstallDir/db/
API package
  • ARSystemInstallDir/api
  • Java doc files: ARSystemInstallDir/api/doc
  • Header file (.h): ARSystemInstallDir/api/include/
  • Library file (.a): ARSystemInstallDir/api/lib/
  • Source code examples: ARSystemInstallDir/api/src
Sample filesARSystemInstallDir/arserver/samples
Catalog files
  • /usr/lib/locale/C/LC_MESSAGES (Linux)
System error messages HelpARSystemInstallDir/help
Forms that the installer imports during installationARSystemInstallDir/installforms
Forms that the server self-imports at startupARSystemInstallDir/systemforms


Remedy Approval Server file locations

The following link provides the Remedy Approval Server file locations on Microsoft Windows and UNIX operating systems.

Windows locations

Category

Location

JAR file (arasjversionNumber_buildNumber.jar)

ARSystemInstallDir\approval\bin\

Utilities (approval-utils.bat)

ARSystemInstallDir\approval\bin\

Log files

ARSystemInstallDir\Logs\

UNIX locations

Category

Location

Binary file (arapprove.so)

ARSystemInstallDir/approval/bin/

JAR file (arasjversionNumber_buildNumber.jar)

ARSystemInstallDir/approval/bin/

Utilities (approval-utils.sh)

ARSystemInstallDir/approval/bin/

Log files

ARSystemInstallDir/Logs/

Remedy Email Engine file locations

The following link provides the Remedy Email Engine file locations on Microsoft Windows and UNIX operating systems:

Windows locations

Category

Location

Executable/DLL files

ARSystemInstallDir\AREmail\

Configuration file (EmailDaemon.properties)

ARSystemInstallDir\AREmail\

Install log file (arsystem_install_log.txt)

%temp%

Default log files (stdout.log)

ARSystemInstallDir\AREmail\Logs\

Error files (stderr.log)

ARSystemInstallDir\AREmail\Logs\

Forms that the installer imports during installation (.def)

ARSystemInstallDir\AREmail\

Batch file to start Email Engine (EmailStart.bat)

ARSystemInstallDir\AREmail\

Batch file to stop Email Engine (EmailStop.bat)

ARSystemInstallDir\AREmail\

UNIX locations

Category

Location

Executable/DLL files

ARSystemInstallDir/AREmail

Configuration file (EmailDaemon.properties)

ARSystemInstallDir/AREmail/

Install log file (arsystem_install_log.txt)

/usr/tmp/

/tmp/ (SUSE Linux and Red Hat Linux)

Default log file (stdout.log)

ARSystemInstallDir/AREmail/Logs/

Error file (stderr.log)

ARSystemInstallDir/AREmail/Logs/

Forms that the installer imports during installation (.def)

ARSystemInstallDir/AREmail/

Batch file to start Email Engine (EmailStart.bat)

ARSystemInstallDir/AREmail/

Batch file to stop Email Engine (EmailStop.bat)

ARSystemInstallDir/AREmail/

Remedy Mid Tier file locations

You can install Remedy Mid Tier on a Microsoft Windows or UNIX system.


CategoryWindows LocationUNIX Location
Binary filesARSystemInstallDir\midtierARSystemInstallDir/midtier
Configuration file (config.properties)ARSystemInstallDir\midtier\WEB-INF\classes\ARSystemInstallDir/midtier/WEB-INF/classes/
Java Server Pages (JSP) filesARSystemInstallDir\midtier\sharedARSystemInstallDir/midtier/shared
.gif filesARSystemInstallDir\midtier\shared\imagesARSystemInstallDir/midtier/shared/images
JavaScriptARSystemInstallDir\midtier\resourcesARSystemInstallDir/midtier/resources
Web applicationARSystemInstallDir\midtier\WEB-INFARSystemInstallDir/midtier/WEB-INF
Java class filesARSystemInstallDir\midtier\WEB-INF\classesARSystemInstallDir/midtier/WEB-INF/classes
Shared librariesARSystemInstallDir\midtier\WEB-INF\libARSystemInstallDir/midtier/WEB-INF/lib

Remedy AR System client file locations on Windows


CategoryWindows Locations
Executables
  • ARSystemInstallDir\DeveloperStudio\
  • ARSystemInstallDir\dataimporttool\
Help file
  • Remedy Developer Studio —
    ARSystemInstallDir\DeveloperStudio\plugins\com.bmc.arsys.studio.help_VerNum
  • Remedy Data Import —
    ARSystemInstallDir\dataimporttool\plugins\com.bmc.arsys.dataimport.help_    VerNum
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Last modified by Himanshu Raul on Nov 12, 2020
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