This documentation supports the 18.05 version of Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Checking for a missing DLL file (Windows 2003)


Drift Management has been deprecated from BMC CMDB. The documentation provided for Drift Management is also deprecated and provided for information only.

See Deprecated features.

In Windows 2003 environments only, you see the following error if the framedyn.dll file is not in the system directory:

This Application has failed to start because Framedyn.Dll missing

As a result, the installer cannot capture available memory. To fix the problem, Microsoft has published the following Knowledge Base entry and workaround to replace the missing framedyn.dll file:

To replace the framedyn.dll file

  1. Click Start, and then Run.
  2. In the Open box, type %systemroot%\system32\dllcache, and then click OK.
  3. Right-click framedyn.dll, and then click Copy on the shortcut menu that appears.
  4. Click Start, and then Run.
  5. In the Open box, type %systemroot%\system32\wbem, and then click OK.
  6. From the Edit menu, select Paste.
    If you are prompted to replace the existing file, click Yes.

Was this page helpful? Yes No Submitting... Thank you