This documentation supports the 18.05 version of Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

BMC Service Request Management preinstallation procedures

Identity Request Management no longer supported

The Identity Request Management (IRM) module is no longer supported in versions 9.0 and later of BMC Service Request Management. However, IRM continues to be shipped for reference in version 9.1.00 of BMC Service Request Management.

For more information about the end of life of IRM, see Product announcements.

The following information is provided:

StepActionAdditional Information
1.Prepare an application for installationNone.
2.Compress the adapter components for Identity Request Management

The AZ Compression utility is used for packaging the adapter components that Identity Request Management will use. This utility restricts and validates the folder structure that must be maintained to proceed with the compression.

Ensure that the folder structure described in this topic is observed before running the AZ compression utility.

3.Import the sample data when installingBefore starting to install BMC Service Request Management, set the BMC.Asset data set accessibility to "writable." This is required if you want to import the sample data during installation. If you do not do this, an error is generated when the BMC Service Request Management installer attempts to import the sample data.
4.Verify the RPC socket numberIdentity Request Management uses the RPC socket to communicate with the BMC Remedy AR System server. The default socket that is used by Identity Request Management is 390685. Before you run the installation wizard, you must verify that this socket is not in use by either the BMC Remedy AR System server or by any other application on the computer where the BMC Remedy AR System server is installed. If it is in use, you must reserve another socket. Verify the RPC socket in use.
5.Install Adobe Flash Player

You must install Adobe Flash Player on every client computer that accesses the application. Otherwise, errors can occur when viewing data visualization fields.

You can download Adobe Flash Player from the Adobe website.

6.Temporarily deactivate BMC Remedy Encryption SecurityIf you activated BMC Remedy Encryption Security on the BMC Remedy AR System server, you must deactivate it before you install a product. Installing a product on an encrypted BMC Remedy AR System server is not supported. After completing the installation, you can reactivate BMC Remedy Encryption Security.
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