BMC Service Level Management checks
This topic covers information on the checks performed by the BMC Remedy Configuration Check utility for BMC Service Level Management. It also describes the expected results of the checks and corrective actions to be taken if a check fails.
BMC recommends that you run all the pre-upgrade checks before you upgrade to a higher version. If you encounter any error or warning, address the issue as it may prevent a successful upgrade.
The following checks are included:
AR Server Group Check for SLM
Description | This check validates the BMC Remedy Action Request (AR) System server configuration for a server group environment. It verifies whether the environment is in compliance with the known information about the BMC Remedy AR System server targeted for installation. |
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Type | Configuration check |
Check performed and expected result | If the name of the primary server is specified in the AR System Server Group Operation Ranking form, it confirms that a server group exists and the check is successful. If the name of the primary server is not specified in the AR System Server Group Operation Ranking form, the primary server is not a part of the server group and the check fails. |
Corrective Action | Obtain the correct server group listing and specify the name of the primary server in the AR System Server Group Operation Ranking form and restart all AR System servers in the server group. If the server is not a part of server group, no corrective action is required. |
AR Server License Check for SLM
Description | This check validates the BMC Remedy AR System server license. |
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Type | Pre-upgrade check |
Check performed and expected result | If the license of the BMC Remedy AR System server is valid, the check is successful. Otherwise, the check fails and displays an error message. |
Corrective Action | If application licenses are missing, acquire required licenses from BMC Support and apply on the target BMC Remedy AR System server through AR System Administration Console > Add or Remove License. |
AR Server Version Check for SLM
Description | This check verifies whether BMC Remedy AR System server is at version 9.1. |
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Type | Pre-upgrade check |
Check performed and expected result | If BMC Remedy AR System server is at version 9.1, the check is successful. Otherwise, the check fails and displays an error message. |
Corrective Action | Upgrade BMC Remedy AR System server to version 9.1. |
ITSM Version Check for SLM
Description | This check verifies whether BMC Remedy ITSM is at version 9.1. |
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Type | Pre-upgrade check |
Check performed and expected result | If BMC Remedy ITSM is at version 9.1, the check is successful. Otherwise, the check fails check fails and displays an error message. |
Corrective Action | Upgrade BMC Remedy ITSM to version 9.1. |
Atrium Version Check for SLM
Description | This check verifies whether BMC Atrium Core is at version 9.1. |
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Type | Pre-upgrade check |
Check performed and expected result | If BMC Atrium Core is at version 9.1, the check is successful. Otherwise, the check fails and displays an error message. |
Corrective Action | Upgrade BMC Atrium Core to version 9.1. |
Atrium Integrator Version Check for SLM
Description | This check verifies whether Atrium Integrator is at version 9.1. |
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Type | Pre-upgrade check |
Check performed and expected result | If Atrium Integrator is at version 9.1, the check is successful. Otherwise, the check fails and displays an error message. |
Corrective Action | Upgrade Atrium Integrator to version 9.1. |
BPPM CMDB Extensions Check for SLM
Description | This check verifies whether BMC TrueSight Operations Management CMDB Extensions is at version 9.1. |
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Type | Pre-upgrade check |
Check performed and expected result | If BMC TrueSight Operations Management CMDB Extensions is at version 9.1, the check is successful. Otherwise, the check fails check fails and displays an error message. |
Corrective Action | Upgrade BMC TrueSight Operations Management CMDB Extensions to version 9.1. |
SLM Application License Check
Description | This check verifies whether the BMC Service Level Management application is licensed on the target server. |
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Type | Pre-upgrade check |
Check performed and expected result | If the BMC Service Level Management application is licensed on the target system, the check is successful. Otherwise, the check fails check fails and displays an error message. |
Corrective Action | Obtain and import BMC Service Level Management license. |
Temp Space Availability Check for SLM
Description | This check verifies whether sufficient temporary space is available for the installation to run. |
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Type | Pre-upgrade check |
Check performed and expected result | If the temporary space available is more than 2 GB, the check is successful. Otherwise, the check fails and displays an error message. |
Corrective Action |
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Related Topics
BMC Remedy ITSM Process Designer checks
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