This documentation supports the 18.05 version of Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

BMC Remedy Mid Tier post-installation procedures

This section describes the tasks that you should complete after you install the mid tier.

StepActionAdditional information
1.Verify that the BMC Remedy Mid Tier is working


2.Verify that the JSP engine has the proper permissions —
3.Proxy server and load balancer settings —
4.Run Tomcat with IISThe 64-bit version of Microsoft Internet Information Services (IIS) does not load the Apache Tomcat ISAPI filter by default, because the Tomcat filter is designed for 32-bit platforms. Complete the described procedure to run IIS with Tomcat on this platform.
5.Change the BMC Remedy Mid Tier configuration passwordConsider changing the mid tier configuration password after you complete the installation.

Start and stop BMC Remedy Mid Tier

After the installation is complete, you may need to stop and start the BMC Remedy Mid Tier.

Related topic

To know about...Refer to...
Server group configurationVerifying server group configuration

Configuring BMC Remedy AR System  in BMC Remedy AR System documentation.

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