This documentation supports the 18.11 version of BMC Helix Chatbot. 
To view the documentation for the 19.02 version, select 19.02 from the Product version menu.


BMC Helix Chatbot 18.11

All versions
Use BMC Helix Chatbot to enable your end users to request services and resolve their issues in a conversational interface. Using natural language, BMC Helix Chatbot can report issues, create requests and cases, or search for knowledge articles on behalf of the users.
Release notes and notices
updated 20 Feb

Consult the following table for a list of notices and information about what's new in BMC Helix Chatbot.


To stay informed of changes to this list, click the  icon on the top of this page.

Related release notes

BMC Helix Platform Release notes


The following updates have been added since the release of the product:




November 30, 2018 18.11

BMC Helix Chatbot includes the following enhancements:

  • Enhanced wizard to configure BMC Helix Chatbot for BMC Digital Workplace Advanced service.
  • Live chat enhancements.
October 18, 2018 Patch 01 for 18.08

BMC Helix Chatbot includes the following enhancement:

  • BMC Helix Platform supports Identity and Access Management (IAM) API key based authentication for configuring the cognitive service.
September 14, 2018 18.08

BMC Helix Chatbot includes the following features:

  • Localization of BMC Helix Chatbot messages in select languages.
  • Configuration of application data for use in context of a chat conversation.
  • Ability to embed the BMC Helix Chatbot UI in applications that were not developed on BMC Helix Platform.
  • See also Limitations, deprecations, and post upgrade considerations .
July 29, 2018 18.05: Update 01 This release includes fixes for known issues.
June 6, 2018 18.05

BMC Helix Chatbot includes the following features:

  • Enable users to submit service requests from BMC Helix Chatbot conversations
  • Enable interactive conversation
  • Interface design enhancements
March 30, 2018 18.02: Update 01

BMC Helix Chatbot includes the following feature:

  • Support for enabling live chats for users

February 28, 2018


BMC Helix Chatbot includes the following features:

  • Support for BMC Digital Workplace Advanced

  • Support for new interface channels

  • Web chat UI enhancements

Deprecated features

The following table provides information about the deprecation, that is, features that are supported in BMC Helix Chatbot for now but might not be supported in future releases. To prevent errors, you must avoid using these deprecated features.

The following table lists the deprecated features that you should avoid using as your code might break in the future.

Release Summary
Patch 01 for 18.08

Usage of user name and password to configure the cognitive service in BMC Helix Innovation Studio is deprecated.

New services must use Identity and Access Management (IAM) API key to configure the cognitive service in BMC Helix Innovation Studio.

Related topics

Known and corrected issues

Post upgrade procedures

Introduction to BMC Chatbot



Users can submit service requests from chatbot conversations or use live chats to escalate their requests to support agents.



Administrators can configure BMC Helix Chatbot to work with BMC Helix Business Workflows and BMC Digital Workplace Advanced.



Resolve issues that you might encounter while using BMC Helix Chatbot.
PDFs and videos

This topic describes and links to PDFs and videos that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF. 


The following table lists topics that contain videos that supplement or replace the text-based documentation.

Topic Duration (in minutes) Description

BMC Helix Chatbot Home


This video provides an Introduction to BMC Helix Chatbot.

Introduction to BMC Chatbot .

Was this page helpful? Yes No Submitting... Thank you