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| Enable Microsoft Teams in a chatbot application by using Developer Portal. | |
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| This update includes defect fixes and the following enhancement: - Support for IBM Watson Plus and IBM Watson Premium plan.
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| BMC Helix Chatbot includes the following enhancements: - Import services with dependent questions from BMC Helix Digital Workplace Advanced.
- Add service options in the chatbot welcome message.
- Integration with BMC Helix Cloud Cost to show cost optimization recommendations in a chat.
- Customizable chatbot menu for multiple lines of business.
- Search chatbot reports by location and view chatbot unique users reports in BMC Helix Innovation Studio.
- Receive attachments from support agents during a live chat session.
- Support for Danish and Norwegian languages.
- Set the default locale for a chatbot.
- Switch to preferred language in a chat conversation.
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| BMC Helix Chatbot includes the following enhancements: - Improved cognitive search crawler to include articles from Remedy Knowledge Management.
- Chatbot measurement dashboard which displays the out-of-the-box reports on the usage metrics.
- Chat enhancements for ease of use.
- Create reports based on raw events in the Telemetry service.
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| BMC Helix Chatbot includes the following enhancements: - Real-time translation of chatbot conversations.
- Transfer a chat conversation from one chatbot to another.
- Configurable chatbot feedback rating scale order.
- Support for Automation Anywhere Robotic Process Automation (RPA).
- Ability to configure how a chatbot addresses the user—by first name, last name, or both.
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| This update includes defect fixes. | |
| BMC Helix Chatbot includes the following enhancements: - Enable users to access their asset information in BMC Helix Digital Workplace Advanced from a chat conversation.
- Cognitive routing of chats to subject expert agents.
- Provide extractive summaries of chatbot and end user to agents.
- Enable chatbot to provide Did you mean options to the end users.
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| BMC Helix Chatbot includes the following enhancements: - Improved BMC Helix Chatbot web UI for better user experience.
- Support for Microsoft Teams and Skype for Business on-premises as a chatbot channel.
- Leverage Remedy Smart Reporting capabilities to generate chatbot usage reports.
- Support for attachment questions and dynamic answers in service requests from a chat.
- Support for providing feedback using BMC Helix Chatbot User Survey.
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| BMC Helix Chatbot includes the following enhancements: - Utilize multiple chatbots for each line of business.
- Track chatbot events to derive usage metrics.
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| BMC Helix Chatbot includes the following enhancements: - Enhanced wizard to configure BMC Helix Chatbot for BMC Helix Digital Workplace Advanced service.
- Live chat enhancements.
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| BMC Helix Chatbot includes the following enhancement: - BMC Helix Platform supports Identity and Access Management (IAM) API key based authentication for configuring the cognitive service.
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| BMC Helix Chatbot includes the following features: - Localization of BMC Helix Chatbot messages in select languages.
- Configuration of application data for use in context of a chat conversation.
- Ability to embed the BMC Helix Chatbot UI in applications that were not developed on BMC Helix Platform.
- See also Failed to execute the [excerpt-include] macro.
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| This release includes fixes for known issues. | |
| BMC Helix Chatbot includes the following features: - Enable users to submit service requests from BMC Helix Chatbot conversations
- Enable interactive conversation
- Interface design enhancements
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| BMC Helix Chatbot includes the following feature: - Support for enabling live chats for users
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| BMC Helix Chatbot includes the following features: - Support for BMC Helix Digital Workplace Advanced
- Support for new interface channels
- Web chat UI enhancements
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