Enabling integration with BMC Helix Cloud Cost
As a BMC Helix Chatbot administrator, you can integrate BMC Helix Chatbot with BMC Helix Cloud Cost, a cost expense management solution. BMC Helix Cloud Cost administrators can use the product to enable optimization of cloud resource costs by eliminating wasted spend and budget overruns. It collects, organizes, and analyzes high volumes of business data to track cost utilization and expenditure. For information about BMC Helix Cloud Cost concepts, see
BMC Helix Cloud Cost
.
With this integration, you can enable a BMC Helix Cloud Cost administrator to access BMC Helix Chatbot. The administrator can then use natural language conversations to request for a business service or resource pool budget. BMC Helix Chatbot fetches the budget data from BMC Helix Cloud Cost and shows the overall budget, along with the used and remaining budget. The chatbot also provides recommendations to save or reduce the wasted spend and budget overruns. The BMC Helix Cloud Cost administrator can analyze the recommendations and take actions on them through the chat conversation.
Process for enabling integration between BMC Helix Chatbot and BMC Helix Cloud Cost
The following table lists the tasks that you must perform to integrate BMC Helix Chatbot with BMC Helix Cloud Cost:
Task | Reference |
---|---|
Configure the BMC Helix Cloud Cost settings, for example, URL details, user name, and password for connecting BMC Helix Chatbot with BMC Helix Cloud Cost. | To configure the BMC Helix Cloud Cost settings |
Enable Remedy Single-Sign on (Remedy SSO) for BMC Helix Cloud Cost for user authentication. | To enable RSSO for BMC Helix Cloud Cost |
Specify the default number of business services and recommendations that should be displayed in a chat. | To specify the number of services and recommendations to be displayed in a chat |
To configure the BMC Helix Cloud Cost settings
- Log in to BMC Helix Innovation Studio and navigate to the Administration tab.
- Select Configure My Server > Cloud Cost.
Expand the General tab and complete the fields as described in the following table:
Field Action Cloud Cost API Endpoint Enter the BMC Helix Cloud Cost API URL with which you want to integrate BMC Helix Chatbot.
Use the following format to enter the URL:
https://<cloudopshostname>
Cloud Cost Dashboard URL Enter the BMC Helix Cloud Cost dashboard URL in the following format:
https://<cloudopshostname>/cloudcost
This URL is used to open BMC Helix Cloud Cost from a chat conversation.
To enable Remedy SSO for BMC Helix Cloud Cost
- Log in to BMC Helix Innovation Studio and navigate to the Administration tab.
- Select Configure My Server > RSSO OAuth.
Expand the Cloud Cost tab and complete the fields as described in the following table:
Field Action API Authorization Endpoint Enter the OAuth authorization endpoint URL in the following format:
https://rsso servername:port/rsso
For example, enter <RSSOServerhostname>/rsso.
For more information about OAuth 2.0 Support, see
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Resource server Enter the host name of the BMC Helix Cloud Cost API endpoint in the following format For example, enter <cloudopshostname>. Client ID Enter the details that you have obtained when registering the client.
For information about how to register a client, see- Page not found for multiexcerpt macro.
Client Secret
To specify the number of services and recommendations to be displayed in a chat
- Log in to BMC Helix Innovation Studio.
- On the Workspace tab, select BMC Chatbot.
- Select BMC ITOps Chatbot.
On the General Settings tab, complete the fields as described in the following table:
Field Action Maximum Number of Business Services or Resource Pools to Return to User Enter the maximum number of services or resource pools that you want to show to the user in a chat.
Note: The default value of this field is 10 and the valid range is 5-20.Maximum Number of Resources or VMs in Recommendation to Return to User Enter the maximum number of resources or virtual machines that you want to show in a recommendation.
Note: The default value of this field is 5 and the valid range is 5-20.
Limitations of integrating BMC Helix Chatbot with BMC Helix Cloud Cost
When you integrate BMC Helix Chatbot with BMC Helix Cloud Cost, the following functionalities are not available in the out-of-the-box BMC Helix Cloud Cost workspace:
- Live chat for escalating issues to support agents
- Transferring chat between chatbots
- Entering text to select cards that are displayed in a chat while using a communication channel, except for BMC Helix Chatbot web UI.
Comments
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As a BMC Helix Chatbot administrator, you can integrate BMC Helix Chatbot with BMC Helix Cloud Cost, a cost expense management solution. BMC Helix Cloud Cost administrators can use the product to enable optimization of cloud resource costs by eliminating wasted spend and budget overruns. It collects, organizes, and analyzes high volumes of business data to track cost utilization and expenditure. For information about BMC Helix Cloud Cost concepts, see
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With this integration, you can enable a BMC Helix Cloud Cost administrator to access BMC Helix Chatbot. The administrator can then use natural language conversations to request for a business service or resource pool budget. BMC Helix Chatbot fetches
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