Release notes and notices

Issues that were corrected by this patch and issues that remain open

This update includes defect fixes and the following enhancement:

• Support for IBM Watson Plus and IBM Watson Premium plan.
  

BMC Helix Chatbot includes the following enhancements:

• Import services with dependent questions from BMC Helix Digital Workplace Advanced.
• Add service options in the chatbot welcome message.
• Integration with BMC Helix Cloud Cost to show cost optimization recommendations in a chat.
• Customizable chatbot menu for multiple lines of business.
• Search chatbot reports by location and view chatbot unique users reports in BMC Helix Innovation Studio.
• Receive attachments from support agents during a live chat session.
• Support for Danish and Norwegian languages.
• Set the default locale for a chatbot.
• Switch to preferred language in a chat conversation.

BMC Helix Chatbot includes the following enhancements:

• Improved cognitive search crawler to include articles from Remedy Knowledge Management.
• Chatbot measurement dashboard which displays the out-of-the-box reports on the usage metrics.
• Chat enhancements for ease of use.
• Create reports based on raw events in the Telemetry service.

BMC Helix Chatbot includes the following enhancements:

• Real-time translation of chatbot conversations.
• Transfer a chat conversation from one chatbot to another.
• Configurable chatbot feedback rating scale order.
• Support for Automation Anywhere Robotic Process Automation (RPA).
• Ability to configure how a chatbot addresses the user—by first name, last name, or both.

BMC Helix Chatbot includes the following enhancements:

• Enable users to access their asset information in BMC Helix Digital Workplace Advanced from a chat conversation.
• Cognitive routing of chats to subject expert agents.
• Provide extractive summaries of chatbot and end user to agents.
• Enable chatbot to provide Did you mean options to the end users.

BMC Helix Chatbot includes the following enhancements:

• Improved BMC Helix Chatbot web UI for better user experience.
• Support for Microsoft Teams and Skype for Business on-premises as a chatbot channel.

• Leverage Remedy Smart Reporting capabilities to generate chatbot usage reports.
• Support for attachment questions and dynamic answers in service requests from a chat.
• Support for providing feedback using BMC Helix Chatbot User Survey.

BMC Helix Chatbot includes the following enhancements:

• Utilize multiple chatbots for each line of business.
• Track chatbot events to derive usage metrics.

BMC Helix Chatbot includes the following enhancements:

• Enhanced wizard to configure BMC Helix Chatbot for BMC Helix Digital Workplace Advanced service.
• Live chat enhancements.

BMC Helix Chatbot includes the following enhancement:

• BMC Helix Platform supports Identity and Access Management (IAM) API key based authentication for configuring the cognitive service.

BMC Helix Chatbot includes the following features:

• Localization of BMC Helix Chatbot messages in select languages.
• Configuration of application data for use in context of a chat conversation.
• Ability to embed the BMC Helix Chatbot UI in applications that were not developed on BMC Helix Platform.
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BMC Helix Chatbot includes the following features:

• Enable users to submit service requests from BMC Helix Chatbot conversations
• Enable interactive conversation
  
• Interface design enhancements
  

BMC Helix Chatbot includes the following feature:

• Support for enabling live chats for users

BMC Helix Chatbot includes the following features:

• Support for BMC Helix Digital Workplace Advanced
• Support for new interface channels
• Web chat UI enhancements