Release notes and notices

Consult the following table for a list of notices and information about what's new in BMC Helix Chatbot.

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Related topics

Known and corrected issues

Support information

Related release notes

BMC Helix Platform Release notes

Updates

The following updates have been added since the release of the product:

Date	Version	Summary
May 31, 2019	19.05	BMC Helix Chatbot includes the following enhancements: Improved BMC Helix Chatbot web UI for better user experience. Support for Microsoft Teams and Skype for Business on-premises as a chatbot channel. Leverage BMC Remedy Smart Reporting capabilities to generate chatbot usage reports. Support for attachment questions and dynamic answers in service requests from a chat. Support for providing feedback using BMC Helix Chatbot User Survey.
February 21, 2019	19.02	BMC Helix Chatbot includes the following enhancements: Utilize multiple chatbots for each line of business. Track chatbot events to derive usage metrics.
November 30, 2018	18.11	BMC Helix Chatbot includes the following enhancements: Enhanced wizard to configure BMC Helix Chatbot for BMC Helix Digital Workplace Advanced service. Live chat enhancements.
October 18, 2018	Patch 01 for 18.08	BMC Helix Chatbot includes the following enhancement: BMC Helix Platform supports Identity and Access Management (IAM) API key based authentication for configuring the cognitive service.
September 14, 2018	18.08	BMC Helix Chatbot includes the following features: Localization of BMC Helix Chatbot messages in select languages. Configuration of application data for use in context of a chat conversation. Ability to embed the BMC Helix Chatbot UI in applications that were not developed on BMC Helix Platform. See also Limitations, deprecations, and post upgrade considerations
July 29, 2018	18.05: Update 01	This release includes fixes for known issues.
June 6, 2018	18.05	BMC Helix Chatbot includes the following features: Enable users to submit service requests from BMC Helix Chatbot conversations Enable interactive conversation Interface design enhancements
March 30, 2018	18.02: Update 01	BMC Helix Chatbot includes the following feature: Support for enabling live chats for users
February 28, 2018	18.02	BMC Helix Chatbot includes the following features: Support for BMC Helix Digital Workplace Advanced Support for new interface channels Web chat UI enhancements

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Release notes and notices

Updates

Creating PDF and Word exports

To export to PDF or Word

XML and HTML exports

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