This documentation supports the 20.08 version of BMC Helix Chatbot.
To view the documentation for the previous version, select 20.02 from the Product version menu.

Glossary

A

TermDescription
accuracy

In BMC Helix Chatbot, the ratio of number of correct predictions to the total number of input samples. 
For example, if the test results indicate that 9 out of 10 variations of the intent increase RAM are correctly identified, the accuracy is 9/10 = 0.9.

B

TermDescription

bot ID

In BMC Helix Chatbot, each chatbot is identified by a unique identifier that is automatically generated by the system.

C

TermDescription

conditional question

In BMC Helix Chatbot, a question that is displayed based on a user's response to a fixed-response question (drop-down lists or radio buttons).

For example,

Question 1 is "Which peripheral component do you need to order?"

The answer options are Monitor, Mouse, and Keyboard.

If the user selects Monitor, then

Question 2 is "What monitor size do you want?"

However, if the user selects Mouse, then

Question 2 is "Do you need wired or wireless mouse?"

conversation workspace (now referred as Skills)

In BMC Helix Chatbot, represents a container for all of the artifacts that define the conversation flow for an application. The Skills is used in the chatbot application to add conversation capabilities.

channel

In BMC Helix Chatbot, represents a communication channel such as Skype for Business on-premises or Slack that can configured to work with BMC Helix Chatbot.

D

TermDescription

dependent question

In BMC Helix Chatbot, a question for which the answer options are displayed based on a user’s response to a fixed-response question (drop-down lists or radio buttons).

For example,

Question 1 is "Which country do you reside in?"

The answer options are Canada, India, and US.

Question 2 remains the same irrespective of the answer selected for question 1. However, the answer options for question 2 will be different.

Question 2 is "Which state do you reside in?"

If a user's response to question 1 is US, then the answer options for question 2 are Alabama, Alaska, Arizona, and so on.

If a user's response to question 1 is India, then the answer options for question 2 are Gujarat, Madhya Pradesh, Maharashtra, and so on.

dynamic answer

In BMC Helix Chatbot, a dynamic answer is stored outside of a service definition and is displayed for user selection during a chat conversation. A dynamic answer is not based on a dependent question.

E

TermDescription

entitlement check

In BMC Helix Chatbot, a verification that determines whether a user has permissions to access the requested service.

F

TermDescription
F-score

In BMC Helix Chatbot, the harmonic average of precision and recall. F-score reaches its best value at 1 (indicating perfect precision and recall) and worst at 0. 
Traditionally, F-score is calculated as F = 2 × (Precision × Recall) / (Precision + Recall)

I

TermDescription
Item that was being checked

In BMC Helix Chatbot usage reports, the chatbot checks for the service that an end user is entitled for in BMC Helix Digital Workplace Catalog.

P

TermDescription
precision

In BMC Helix Chatbot, the number of correct positive results divided by the total number of relevant samples.
For example, for a search query that contains Calbro Services, the system returns 10 results that contain both Calbro and Services and 8 of those results include the phrase Calbro Services. In this case, the precision is 8/ 10 = 0.8.

publication space

In BMC Helix Chatbot, contains the artifacts that define the conversation flow in a chat. Also known as Skills in the IBM Watson Assistant context.

Q

TermDescription

questions

In BMC Helix Chatbot, while submitting a request using the chatbot application, represents the queries that are asked to the user during a chat conversation.

R

TermDescription
recall

In BMC Helix Chatbot, the number of correct positive results divided by the number of positive results predicted by the cognitive service. 
For example, for a search query that contains Calbro Services, if the system returns 10 results that contain both both Calbro and Services and 8 of those results include the phrase Calbro Services, the precision is 8 out of 10. If 20 more instances are related to Calbro Service, the recall is 8 out of 30.

S

TermDescription
search data sets

In BMC Helix Chatbot, the documents from external sources that are included when configuring cognitive search.

session ID

In BMC Helix Chatbot, each chat session is identified by a unique ID that is automatically generated by the system.

U

TermDescription

user request

In BMC Helix Chatbot, represents the purpose expressed in the user's inputs in a chat conversation. By recognizing the purpose expressed in user's input, the IBM Watson Assistant service chooses the correct action for responding to the user, such as creating a PTO request. Also known as intent in the IBM Watson Assistant context.  

W

TermDescription

Skill ID

The unique identifier of the IBM Watson Assistant Skills (formerly called as IBM Watson Assistant conversation workspace).



Was this page helpful? Yes No Submitting... Thank you

Comments