BMC Helix Chatbot measurement and usage dashboard
BMC Helix Chatbot provides an out-of-the-box dashboard that displays out-of-the-box metric reports of a chatbot. These metric reports show how end users are using the chatbot application, derive statistics about a successful or unsuccessful event, and so on. Application business analysts can use the measurement dashboard to determine the overall performance, effectiveness, and return of investment of the BMC Helix Chatbot.
To view the reports make sure that you have access to Remedy Smart Reporting and have assigned application business analyst role to the user with the permissions to BMC Chatbot bundle and to all the bundles that has chatbot deployed.
For more information about Remedy Smart Reporting access, see . For more information about assigning application business analyst role, see .
The reports and charts show data from the time the feature is made available or the chatbot is deployed. Historic data is not counted as part of the reports. You can filter the report data on a bot name and for a given time range, for example, an hour, previous week, or previous month.
To view the out-of-the-box dashboard
- Log in to BMC Helix Innovation Studio and click Reports.
Clickand select Dashboard > Chatbot Dashboard.
Alternately, you can select Browse > Dashboard, which will display all available dashboards. Select> Open.
All reports available in Chatbot Dashboard are displayed on the dashboard. When you open the dashboard for the first time, the Name filter might be empty. To populate the Name filter with the list of available chatbots, perform the following steps:
- On the upper right corner of any report, click .
- Select Edit > Data.
- In the Filters pane, select Name > Format.
- In the Filter Formatting pane, select Entry style > Refresh Now.
The following image shows Name filter with all available bots. For information about how to create a report, see .
Out-of-the-box reports of a chatbot
The measurement dashboard displays the following out-of-the-box metric reports of a chatbot:
.Unique Users report displays the number of unique users who used the bot
Conversations report display the total number of conversations.
number of sessions that stayed within the bot against the sessions which were transferred to a live agent.Successful Transfer to the Agent by Bot report is the containment report which displays the
Conversations Count by Channel report displays the distribution of conversations per channel used by the customer.