This documentation supports the 20.08 version of BMC Helix Chatbot.
To view the documentation for the previous version, select 20.02 from the Product version menu.

Best practices for BMC Helix Chatbot

We recommend that you review the best practices for BMC Helix Chatbot prior to implementing the product or a feature. 

Planning for deployment

Planning and deploying chatbots

Cognitive search

Setting up chatbots for your line of business

Installing and configuring the cognitive search data crawler for Remedy Knowledge Management articles Open link

Integrating BMC Helix Chatbot

Embedding BMC Helix Chatbot in external applications
Chatbot channelsEnabling Microsoft Teams in a chatbot application by registering inline with Microsoft App Studio

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