This documentation supports the 20.08 version of BMC Helix Chatbot.
To view the documentation for the previous version, select 20.02 from the Product version menu.

Addressing BMC Helix Chatbot data privacy requests

BMC Helix Chatbot product provides capabilities that help administrators address the personal data protection and privacy requirements associated with the General Data Protection Regulation (GDPR). The GDPR is a set of rules and principles governing the handling of personal data of individuals located in the European Union (EU).


This BMC document provides general information about the General Data Protection Regulation (GDPR) and GDPR key requirements. It is not intended to provide any legal advice. The GDPR can be found at European Union Data protection Open link . Under this new Regulation, any organization handling personal data of European Union residents, regardless of its location, needs to understand which GDPR requirements apply to its organization and accordingly devise a plan for adjusting its systems and processes and for educating its people. Although BMC is not in the business of data privacy compliance software, some of the features of the BMC Helix Chatbot product can help customers meet some requirements of the GDPR. For more information about how BMC solutions can help achieve the requirements of GDPR, see GDPR Compliance Open link .

Personal data in BMC Helix Chatbot

BMC Helix Chatbot may include users' personal data such as names, phone numbers, email addresses, government ID numbers, locations, credit card numbers, IP addresses, and so on that can identify individuals personally. The conversation logs may also contain the user's personal data. All the conversation logs are deleted from the BMC cloud once a week.

For information about the log limits in IBM Watson Assistant (formerly known as IBM Watson Conversation), see Log limits Open link in  IBM Watson documentation.

For information about IBM Watson GDPR readiness, see GDPR Open link in the IBM Watson documentation.

Capabilities for handling personal data

By using BMC Helix Innovation Studio, an administrator can perform the following operations to protect user data:

  • Perform a lookup to find whether any personal data of a user is stored in BMC Helix Chatbot. 
  • Provide a user with their personal data in a safe way.
  • Replace user's personal data permanently in BMC Helix Chatbot.


An administrator can perform these operations on behalf of a user.

For more information about the data protection operations, see  To search for personal data Open link , To download personal data Open link , and To replace personal data Open link  in the BMC Helix Platform documentation.

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