Addressing BMC Helix Chatbot data privacy requests
BMC Helix Chatbot product provides capabilities that help administrators address the personal data protection and privacy requirements associated with the General Data Protection Regulation (GDPR). The GDPR is a set of rules and principles governing the handling of personal data of individuals located in the European Union (EU).
Personal data in BMC Helix Chatbot
BMC Helix Chatbot may include users' personal data such as names, phone numbers, email addresses, government ID numbers, locations, credit card numbers, IP addresses, and so on that can identify individuals personally. The conversation logs may also contain the user's personal data. All the conversation logs are deleted from the BMC cloud once a week.
For information about the log limits in IBM Watson Assistant (formerly known as IBM Watson Conversation), see in IBM Watson documentation.
For information about IBM Watson GDPR readiness, see in the IBM Watson documentation.
Capabilities for handling personal data
By using BMC Helix Innovation Studio, an administrator can perform the following operations to protect user data:
- Perform a lookup to find whether any personal data of a user is stored in BMC Helix Chatbot.
- Provide a user with their personal data in a safe way.
- Replace user's personal data permanently in BMC Helix Chatbot.
An administrator can perform these operations on behalf of a user.
For more information about the data protection operations, see , , and in the BMC Helix Platform documentation.