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This documentation supports the 20.08 version of BMC Helix Chatbot.
To view the documentation for the previous version, select 20.02 from the Product version menu.
BMC Helix Chatbot 20.08 Release notes and notices

20.08 patches

Review the fixes and updates in patches to BMC Helix Chatbot 20.08 that might impact your users.

Related topics

Known and corrected issues

20.08 enhancements

Available patches

Patch versionDefect fixesUpdates
20.08.13Known and corrected issuesNone
20.08.12Known and corrected issuesNone
20.08.09Known and corrected issuesNone
20.08.05Known and corrected issuesNone
20.08.04Known and corrected issuesNone
20.08.01Known and corrected issuesUpdate in 20.08.01


 Update in 20.08.01

Support for Plus, Advanced, and Premium plans for IBM Watson Assistant and IBM Watson Discovery

BMC Helix Chatbot supports the following plans for IBM Watson Assistant and IBM Watson Discovery as part of the BMC Helix Cognitive Automation license:

  • IBM Watson Assistant Plus plan
  • IBM Watson Assistant Premium plan
  • IBM Watson Discovery Advanced plan
  • IBM Watson Discovery Premium plan

 Customers receive the following components out of the box: 

  • A single instance of IBM Watson services. The same instance is configured in the QA, production, and tailoring environments of BMC Helix Platform.
  • In IBM Watson Assistant service instance for chatbot, three skills are provided—Chatbot, ChatOps, and ChatITOps. 

For more information, see Onboarding and implementing. To learn about the capabilities included in each plan, see  IBM Watson Assistant . 


SaaS application patching

BMC applies patches during  Maintenance windows .

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Last modified by Aaditi Lakade on Jun 13, 2022
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