Modeling services

As a service designer, you can create service models by using the BMC Helix AIOps . You can create service models by using the following options:

• Service Blueprints: Create and add blueprints to the service model. 
• Configuration Items (CIs): Adding CIs to the service model.

To create a service model

Perform the following instructions to create a service model:

1. Click Entities and click .
   The Create New Service page is displayed.
2. Click to define the following service details:
   
   1. Specify the service name.
   2. Click Add Dynamic content to add dynamic service components such as Blueprints to the service.
      For more information, see Modeling service blueprints.
   3. Click Add Static content to add static service components such as configuration items (CIs) to the service.
   4. (Optional) View content. 
   5. Save and close.
3. (Optional) Click to add additional services as part of the service model and repeat steps from 3 a to 3 e.
4. (Optional) Repeat step 4.
5. (Optional) Flip the service direction.
   The direction is flipped.
   
6. (Optional) Remove element from hierarchy.
   • Hover over on top of a service for which you want to remove child or parent services, right-click, and select Remove element from hierarchy.
     The selected element is deleted.
     
   • (Alternatively) Hover over on top of the arrow between two elements, right-click, and select Remove element from hierarchy.
     The selected element is deleted.
     
7. Save and close.

To add dynamic content to a service model

Perform the following instructions to add service blueprints to a service model:

1. Click Add Dynamic content.
   The Add Dynamic content page is displayed. 
2. Select a Blueprint from the list.
3. Select one or more Namespaces, Key for Namespaces, Host, or any other custom-configuration.
   For more information on using Regex to search, see Logical and arithmetic expressions.
4. Add the configuration and save.

To add static content to a service model

Perform the following instructions to add CIs to a service model:

1. Click Add Static content.
   The Add Static content page is displayed. 
2. Click Add CIs to Service to add CIs from the list.
3. (Optional) Click Add (incl. related) if you want to include all the related objects with the selected CIs or Click Add to add only the selected CIs without related objects.
4. Close to view the service model.
5. (Optional) Change the display to Organic or Hierarchic view.
6. Save the changes.

To view the service details

Perform the following instructions to view the details of a specific service model:

1. Click Entities.
2. In the search field, type the name of the service you want to view and click search.
   The service is displayed as a tile.
3. Click the tile to view the service details.
   For more information, see Monitoring services.

To edit a service model

Perform the following instructions from the Entities page to edit a service model:

1. Search and select a service you want to edit.
   The service details page is displayed.
2. Click the and click .
   The Edit Service page is displayed.
3. Click  to define the following service details:
   
   1. Specify the service name.
   2. Click Add Dynamic content to add more components or to modify the specific dynamic service components such as Blueprints to the service. 
   3. Click Add Static content to add or Edit Static content to modify the static service components such as configuration items (CIs) to the service. 
   4. (Optional) View content.
   5. Save and close.
4. (Optional) Repeat step from 4 a to 4 e for additional services in the model.
5. (Optional) To add more services to the model, click  and repeat steps from 4 a to 4e.
6. (Optional) Flip the service direction.
   The direction is flipped.
   
7. (Optional) Remove element from hierarchy.
   • Hover over on top of a service for which you want to remove child or parent services, right-click, and select Remove element from hierarchy.
     The selected element is deleted.
     
   • (Alternatively) Hover over on top of the arrow between two elements, right-click, and select Remove element from hierarchy.
     The selected element is deleted.
     
8. Save and close.

To edit dynamic content of a service model

Perform the following instructions from the Edit Service page:

1. Click on a service to edit.
   The Define Service page is displayed.
2. From the Dynamic composition section, click for a listed dynamic content entry.
   The Edit Content page is displayed. 
3. Select a Blueprint from the list.
4. Select one or more Namespaces, Key for Namespaces, Host, or any other custom-configuration.
   For more information on using Regex to search, see Logical and arithmetic expressions.
5. Add the configuration and save.
6. (Optional) Repeat steps from 1 to 5 for additional parent or child services in the model.

To edit static content of a service model

Perform the following instructions from the Edit Service page:

1. Click on a service to edit.
   The Define Service page is displayed.
2. From the Static composition section, click Edit Static content.
   The Edit Static content page is displayed. 
3. Click Add CIs to Service to add CIs from the list.
4. (Optional) Click Add (incl. related) if you want to include all the related objects with the selected CIs or Click Add to add only the selected CIs without related objects.
5. Close to view the service model.
6. (Optional) Change the display to Organic or Hierarchic view.
7. Save the changes.
8. (Optional) Repeat steps from 1 to 7 for additional parent or child services in the model.

To delete a service model

Perform the following instructions from the Entitles page:

1. Search and select a service you want to delete.
   The service details page is displayed.
2. Click the and click . 
3. Click Proceed to delete.

To delete dynamic content to a service model

Perform the following instructions from the Edit Service page:

1. Click on a service.
   The Define Service page is displayed.
2. From the Dynamic composition section, click .
   The dynamic content is deleted.

To delete CIs from a static content of a service model

Perform the following instructions from the Edit Service page:

1. Click on service.
   The Define Service page is displayed.
2. From the Dynamic composition section, click Edit Static content.
   The Edit Static content page is displayed. 
3. Select a CIs from the hierarchy, right-click, and select Delete.
4. Repeat steps 2 and 3 for deleting additional CIs.
5. Save the changes.
6. (Optional) Repeat steps from 1 to 5 for additional parent or child services in the model.

To add a child or parent service to a service model

Perform the following instructions from the Entitles page:

1. Search and select a service you want to edit.
   The service details are displayed.
2. Click the and click .
3. The Edit Service page is displayed.
4. On the Edit Service page, you can view the service service model.
   For more information, see Service modeling and blueprints.
5. Hover over on top of a service you want to add child or parent services, right-click, and select Add Child Service or Add Parent Service.
   The services are added either as a child or parent service.
6. (Optional) Repeat steps 3 and 4 as many times required for each service in the model.

To view a child or parent service of a service model

Perform the following instructions from the Entitles page:

1. Search and select a service you want to edit.
   The service details are displayed.
   
2. Click the and click .
   The Edit Service page is displayed.
3. Click on a service to edit.
   The Define Service page is displayed.
4. From the Dependencies section , you can view the number of parent and child services for the selected service.
5. Click on the icons to view the details.
   The All Parent and Child Services view is displayed with the name and CI kinds for each parent and child services.

To delete an element from the hierarchy of a service model

Perform the following instructions from the Entitles page:

1. Search and select a service you want to edit. 
   The service details are displayed.
   
2. Click the and click .
   The Edit Service page is displayed.
3. Do one of the following:
   
   • Hover over on top of a service for which you want to remove child or parent services, right-click, and select Remove element from hierarchy.
     The selected element is deleted.
     
   • (Alternatively) Hover over on top of the arrow between two elements, right-click, and select Remove element from hierarchy.
     The selected element is deleted.
     
4. Save the changes.
5. (Optional) Repeat steps 3 and 4 as many times required for each parent service in the model.