Licensing BMC Helix Data Manager

BMC Helix Data Manager requires a license for each machine on which the BMC Helix Data Manager Workbench or BMC Helix Data Manager Runtime are installed. Without a valid BMC Helix Data Manager license:

• The BMC Helix Data Manager Runtime service/daemon will not start
• The BMC Helix Data Manager Workbench will not allow users to log in

The BMC Helix Data Manager license file is linked to the MAC address of the machine. Machines with multiple network cards can have multiple MAC addresses.

To obtain Mac address by using BMC Helix Data Manager Workbench

1. Open the BMC Helix Data Manager Workbench.
2. Log in with the default user name and password:
   • User: hdm
   • Password: DataM@nag3r
     The MAC Address for licensing appears.
3. Copy the MAC Address and open a case with the license team at BMC Support.

To obtain the MAC address by using command line utility

1. Run the windows batch file as an administrator in the following location:
   C:\Program Files\BMC Software\Helix Data Manager\Engine\bin\hdmlicense.bat
2. Open the licenserequest.txt file that is created in the bin directory.
   The file includes the following with contents:
   • Current IP address: 192.168.1.101
   • Current Primary MAC address (used for licensing): 00-0C-29-76-81-42
3. Provide these details to BMC Support.

To apply the BMC Helix Data Manager license

1. Contact BMC Support and give them the MAC address for the computer on which you are performing the installation.
   They will give you two license files that relate to the machine on which you are installing the BMC Helix Data Manager runtime or Workbench. These are:
   • BMC Helix Data Manager.lic
   • BMC Helix Data Manager.lic.sig
2. Copy the files to the BMCHelixDataManagerInstallRoot\Licence directory.
   By default, this path is C:\Program Files\BMC Software\Helix Data Manager\Licence on Windows.
3. Start the BMC Helix Data Manager engine from the Windows service control panel.
4. Restart the BMC Helix Data Manager Workbench service.
   You must restart the Workbench after applying the license files.
5. Open the hdm.log file in BMCHelixDataManagerInstallRoot\Engine\log directory.
   By default, this path is C:\Program Files\BMC Software\Helix Data Manager\Engine\log on Windows. A successful BMC Helix Data Manager startup will write a similar output to the example below.
   

   2021-06-14 13:28:33,601 INFO  [main] system.EngineLauncher - Service Requests Startup
2021-06-14 13:28:33,620 INFO  [main] system.EngineLauncher - Starting engine
2021-06-14 13:28:34,159 INFO  [main] A.C - Validating Licence
2021-06-14 13:28:34,312 INFO  [main] A.C - This instance of CMT is licensed to: Shardul
2021-06-14 13:28:34,331 INFO  [main] A.C - This customer contact for this license is: Shardul_Ghorpade@bmc.com
2021-06-14 13:28:34,361 INFO  [main] A.C - This license will expire on 2021.12.31 at 23:59:00 UTC
2021-06-14 13:28:34,382 INFO  [main] A.C - If you are not authorized to use this license please contact www.bmc.com/support
2021-06-14 13:28:34,391 INFO  [main] B.B - Reading file: C:\Program Files\BMC Software\Helix Data Manager\Engine\conf\coreConfig.xml
2021-06-14 13:28:34,960 INFO  [main] system.B - Helix Data Manager 21.05.00 RC1
2021-06-14 13:28:34,961 INFO  [main] system.B - Engine successfully Initialised

6. Open the BMC Helix Data Manager Workbench.
7. Log in with the default user name and password:
   • User name: hdm
   • Password: DataM@nag3r
   If the licenses are successfully applied, you can log in to the BMC Helix Data Manager Workbench, and the Welcome page will appear.