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BMC Helix Dashboards 22.1

Release notes and notices


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This section provides information about what is new or changed in BMC Helix Dashboards, including urgent issues, documentation updates, and patches.

Date

Title

Summary

March 4, 202222.1 enhancements and patches
  • Identify and track open problems in the Open Problem Analysis dashboard
  • Identify and track major incidents in the Major Incident Analysis dashboard
  • Configure column values as titles for subsections in the Printable dashboards
  • Specify dashboard field values in local languages
  • Cross-launch to BMC Helix Dashboards from third-party applications
  • Differentiate between out-of-the-box parent dashboards and drill-through dashboards
  • View  Live Chat historic data with details about ticket deflection and abandoned chats
February 7, 202222.1 enhancements and patches
  • Enhanced reporting with Grafana 8.3.3
  • Define dashboard queries with additional calculated fields
  • Filter custom dashboards data by using additional tags
  • Configure the number of times a section repeats with BMC Record Details plug-in
  • Configure BMC Helix Dashboards by using the BMC CSV data source plug-in
  • View the knowledge search metrics in the Chatbot Overview dashboard
  • View the case trend and case audit details in the Business Workflows dashboard
  • View Count of Open Incidents by Ageing and Priority in the ITSM Ageing Incident Analysis dashboard
  • Drill-down option in BMC Helix ITSM Printable dashboards
  • View the following out-of-the-box dashboards:
    • Live Chat Team and agent performance dashboard
    • Live Chat Customer Experience dashboard
    • Live Chat Usage and Value dashboard
    • Tag-based Event Data dashboard


Related release notes

BMC Helix Portal release notes

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Last modified by Shantanu Chatterjee on Mar 02, 2022
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