Installing a service pack or patch on Multi-Manager configurations

This topic describes how to install a service pack or patch on a BMC Database Automation environment with several Managers.

To install a service pack or patch on Multi-Manager configurations

1. Perform the following steps on each Satellite Manager in your environment.
   1. Navigate to the directory in which you downloaded the service pack or patch .zip file and extract the files.
   2. Use the ps utility to confirm that the following dependent services are running and visible in the process table:
      • postgresql
      • dmanager
      • mtd
      • httpd

   3. Using the remote shell connection to the Satellite Manager, navigate to the directory in which you extracted the service pack or patch files and run the upgrade script as follows:
      ./update.sh

      Note

      If the output from this script includes an Invalid response from nextentityid check message, you can safely ignore this message.

      All Satellite Managers must be updated before updating the Content Manager.

2. Perform the following steps on the Content Manager in your environment.
   1. Navigate to the directory in which you downloaded the service pack or patch .zip file and extract the files.
   2. Use the ps utility to confirm that the following dependent services are running and visible in the process table:
      • postgresql
      • dmanager
      • mtd
      • httpd

   3. Using the remote shell connection to the Content Manager, navigate to the directory in which you extracted the service pack or patch files and run the upgrade script as follows:
      ./update.sh

      Note

      If the output from this script includes an Invalid response from nextentityid check message, you can safely ignore this message.

3. Complete the following steps. You will be prompted with instructions for entering password information.
   1. Run /app/clarity/manager_scripts/bin/deconfigure_megamesh on each of the satellites.
   2. Run /app/clarity/manager_scripts/bin/deconfigure_megamesh on the Content manager.
   3. Run /app/clarity/manager_scripts/bin/configure_megamesh on the Content manager.
   4. Run /app/clarity/manager_scripts/bin/configure_megamesh on each of the satellites.

Where to go next

If necessary, update your agents with the latest software.