FAQs and additional resources

This topic provides information that supplements the BMC Database Automation (BDA) documentation. It contains the following sections:

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about BDA documentation.

 Where do I find release note information?

The following table describes where you can find information previously provided in release notes.

Type of information

Found here in

New features (enhancements) and other information

8.9.03 enhancements

8.9.02 enhancements

8.9.01 enhancements

8.9.00 enhancements

  • Issues corrected by the base release and its service packs and patches
  • Issues that are currently open

Known and corrected issues

 How can I get a PDF of selected content in a space?

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what template you want to use:
    • Simple to export a lightweight PDF with no cover, table of contents, or index.
      By default, the Simple template only exports the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index.
      By default, the Standard template exports the current page and all child pages.

XML and HTML exports

If you require an export in XML or HTML format, contact us.

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

 How do I update BDA agents using the Command Line Interface?

Large BDA implementations might require the ability to upgrade multiple agents using the command line, rather than updating them one at a time using the Management Console. BDA enables you to upgrade agents via the command line while providing bulk upgrade capability.

Upgrading the Agent software using the command line

This section describes how to upgrade the BDA Agent software running on nodes using the command line on a node by node basis. The procedure can then be scripted to perform bulk upgrades.

For a summary view of agent version(s) running on nodes throughout your BDA environment, run the command below on the target manager to obtain detailed information about the agent(s): Parent, Node ID, Node IP, Host Name, Agent Version, and the agent's OS.

  1. As the root user, run the following commands on the Manager (or, for a Multi-Manager environment, the Satellite Manager):

    export LD_LIBRARY_PATH=/app/clarity/lib

    /app/clarity/manager_scripts/bin/get_nodes.pl

    An example of the information that is returned is shown in the screen capture below.

  2. Still as root, place the version of the Agent media package that you want to install in the following location on the BDA Manager or Satellite Manager:
    /app/clarity/var/agentupdates
  3. Still as root, run the following manager script:
    /app/clarity/manager_scripts/bin/update_node.pl <Node IP from get_nodes.pl command> /app/clarity/var/agentupdates/<agent_package_name>

A BDA Agent bulk update ZipKit for AIX, Linux, Sparc and Windows is available at https://communities.bmc.com/docs/DOC-36503.

Additional BMC Database Automation information

Click the links in the following list to view product-specific documentation:

  • BMC Database Automation community
  • Get More From Your Databases with Enterprise Database Automation
  • Documentation for BMC Decision Support – Database Automation

Support information

This topic contains information about contacting BMC Support and determining support status for specific product versions.

 How can I contact BMC Support?

If you have problems with or questions about a BMC product, or for the latest support policies, see the Customer Support website at https://www.bmc.com/support/support-central.html. You can access product documents, search the Knowledge Base for help with an issue, and download products and maintenance.

If you do not have access to the web and you are in the United States or Canada, contact Customer Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.


 How can I check a product version's support status?

You can find the support status for specific product versions on Support Central. Selecting a product from the “A–Z Supported Product List” shows:

  • All versions of the product and their current support levels (full or limited)
  • Dates on which support ends

You can also find information about the latest support policies on Support Central.

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