(ID 1519) Flash: JES2 Catastrophic Abend (S0C4) in DTMJ2MV7 Module
Product | BMC Compuware ThruPut Manager |
|---|---|
Version | 18.02.00 |
Date | 2021/12/17 00:00 |
A serious problem in the listed product requires immediate attention.
Issue
For installations running ThruPut Manager 18.02 TMT7123 or earlier, a catastrophic abend might occur in JES2 and JES2 does not restart. The initial symptom is a JES2 catastrophic abend (S0C4) in DTMJ2MV7 module, however JES2 recovers. The abend might occur on multiple members of the JES2 MAS. The JES2 $HASP088 message displays the failing module as DTMJ2MV7 with the FAILING INSTR x'91131000'.
While JES2 recovers, subsequent catastrophic abends $DCB, $Q06, or other S0C4s within JES2 might occur and JES2 terminates and fails to restart.
A sample $HASP088 message from the initial abend follows:
$HASP088 ------------------------------------------------------
$HASP088 FMID = HJE77C0 LOAD MODULE = HASJES20
$HASP088 SUBSYS = JES2 z/OS 2.4
$HASP088 DATE = 2021.348 TIME = 8.00.30
$HASP088 DESC = Protection exception
$HASP088 MODULE MODULE OFFSET SERVICE ROUTINE EXIT
$HASP088 NAME BASE + OF CALL LEVEL CALLED ##
$HASP088 -------- -------- ------- ------- ---------- ----
$HASP088 *DTMJ2MV7 35D2C000 + 010726 NONE *ABEND S0C4
$HASP088 HASPMISC 354612C0 + 0032F2 OA58190 $CATJCNT
$HASP088 FAILING INSTR WAS 91131000
Resolution
PTF TMT7124 resolves the issue.
The fix can be dynamically applied by following the instructions in the APARs mentioned here:
PTF | Applies To | Fixed in PTF |
|---|---|---|
TR71506 | TMT7120, TMT7121, TMT7122, and TMT7123 | TMT7124 |
TR71507 | TMT7119 | TMT7124 |
TR71508 | TMT7115, TMT7116, TMT7117, and TMT7118 | TMT7124 |
Apply the identified APAR for the appropriate TM level and follow the installation directions included in the APAR. If JES2 has terminated, then only a JES2 restart is required after the LLA Refresh or Update.
To obtain PTFs, use one of the following methods:
(Recommended) Use the IBM SMP/E RECEIVE ORDER command. For more information about using RECEIVE ORDER for BMC products, see Using SMP/E RECEIVE ORDER.
Use eFix PTF Distribution Services (eFix) for PTFs in VER status only. For more information, see Using eFix.
We support Enhanced HOLDDATA and fix categories. For more information, seeUsing Enhanced HOLDDATA andFIXCAT data.
Downloading the fix from EPD website
You can download the fix from the BMC Electronic Product Distribution (EPD) website.
The following video (5:57) provides more detailed information about downloading BMC Compuware service packs:
https://www.youtube.com/embed/N7clGZHaO0M
To download this version of the product from the EPD website, follow these steps:
Go toProduct Downloads in BMC Support Central.
- Click either of the following interfaces and perform the relevant steps:
Product Download Tool
Browse the list of products and click BMC Compuware ThruPut Manager.
The supported versions of the product are displayed.
- Click 18.02 under the product name.
A new browser tab opens containing all downloadable files for the Service Pack. - Select the necessary files and click Download.
Legacy EPD Tool
Browse the list of products and click BMC Compuware ThruPut Manager.
The BMC Compuware ThruPut Manager dialog box is displayed with the Version field set to 18.02.
- Select the necessary files and click Download.
If additional information becomes available, we will update this notice only in the documentation portal. To receive an email alert whenever the notice changes, set a watch on the notice's page:
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