Configuring the remote control recording parameters

BMC Client Management enables you to record a remote control session. You can store the recording to use it for audit purposes or as a learning or coaching aid.

This BMC Client Management video (3 mins 11 secs) describes how to configure a remote control recording and then record a remote control session.

 https://youtu.be/e2rXvPK0WdU

To configure remote control session recording

1. In the BCM console, click Global Settings > Remote Control.
2. Select the Configuration tab.
3. Double-click any row or right-click any row and click Properties.
   The Properties dialog box is displayed.
   

4. Edit the required values and click OK.

   Parameter	Description
   Video recording manager	Select a video recording manager. Click the  button and select a device. Important BMC recommends that you use a dedicated BCM agent as a video manager to help reduce the consumption of resources related to encoding and disk space storage.
   Storage path of the video recording	Select a location in the video recording manager's file system to store the recorded video. Click the  button, and choose a location or enter the location manually.
   Recording time to live (days)	Specify the time (in days) to save the the recorded videos. After this length of time, the system automatically deletes the recording. You can choose a value between 0 and 9999 days. If you set this value to 0, videos are not deleted automatically.
   Automatic Recording	Select this option if you want the recording to start automatically as soon as you connect to a remote device.
   Encoding Priority	Select when this recording will be encoded compared with other encoding processes. You can select one of the following values:  Low: Other processes have a much higher priority. Medium: Other processes have a higher priority. Normal: Other processes have the same priority.
   Session History (TTL) days	Specify the time (in days) to save the remote control sessions. After this length of time, the system automatically deletes the remote control session. You can choose a value between 0 and 9999 days. If you set this value to 0, sessions are not deleted automatically.
   Video Quality	Select the quality of the video recording. Lower quality reduces the recording size. By default, videos are recorded in top quality.
   Remove deprecated videos	Select this option if you want to remove the videos not yet uploaded on a client when the video manager is not defined. By setting this option, the client uploading a video is informed that the video can be removed because the video manager is not defined. If this option is not set, the client will not be able to successfully upload until a video manager is defined.
   Operating System visible for Remote Control on Demand	Select the operating system to be displayed in the web console for the remote control on request session. Possible values are only Windows, only macOS, and Windows and macOS.
   Windows Architecture visible for Remote Control on Demand	Select the architecture to be displayed in the web console for the remote control on request session. Possible values are 64 bit Windows, 32 bit Windows, and 64 and 32 bit Windows. You can select 32-bit to deploy the session on both 32-bit and 64-bit (not optimized) systems.

   Depending on the values you set for the Operating System visible for Remote Control on Demand and Windows Architecture visible for Remote Control on Demand parameters, you see different options on the web console as explained in the following table.

   Operating system	Windows architecture	OS in the URL	Options displayed on the web console
   Windows and macOS	32 and 64	macOS	Displays three options. Select the macOS option.
   Windows and macOS	32	macOS	Displays only 32-bit Windows and macOS options. Select the macOS option.
   Windows and macOS	64	macOS	Displays only 64-bit Windows and macOS options, select the macOS option.
   Windows and macOS	32 and 64	Windows	Displays three options. Select the 32-bit Windows option.
   Windows and macOS	32	Windows	Displays only 32-bit Windows and macOS options. Select the 32-bit Windows option.
   Windows and macOS	64	Windows	Displays only 64 bit Windows and macOS options. Select the 64-bit Windows option.
   Windows and macOS	32 and 64	None	Displays three options. Select the 64-bit Windows option.
   Windows and macOS	32	None	Displays only 32-bit Windows and macOS options. Select the 32-bit Windows option.
   Windows and macOS	64	None	Displays only 64-bit Windows and macOS options. Select the 64-bit Windows option.
   macOS only	None	None	Only macOS rollouts are displayed.
   Windows only	32 and 64	Windows	Displays 32-bit Windows and 64-bit Windows options. Select the 32-bit Windows option.
   Windows only	32 and 64	None	Displays 32-bit Windows and 64-bit Windows options. Select the 64-bit Windows option.
   Windows only	32	None	Only 32-bit Windows rollouts are displayed.
   Windows only	64	None	Only 64-bit Windows rollouts are displayed.

   Note

   The 32-bit Windows rollout package can be deployed on both 32-bit and 64-bit Windows systems even if they are not optimized for 64-bit. By generating only 32-bit packages, you can reduce the number of OS displayed.