External integration in BMC Client Management is set up to allow for data exchange between BMC Client Management and other applications, such as BMC Helix Remedyforce, BMC FootPrints Service Core, BMC Helix CMDB, and BMC Helix ITSM: Smart IT.
Whenever a specific event is generated in BMC Client Management, a notification is sent to the target software to create an incident ticket in the target application. This allows the administrators of the target application to follow up on the progress of these events.
This section explains how to define and set up external integrations with other applications and how to track these events in BMC Client Management. For information about how set up the target applications for external integration with BMC Client Management and how to use the information made available by BMC Client Management in the target applications, see the respective product documentations. The BMC Client Management sections of the Integrating BMC Helix Remedyforce with BMC Client Management, Integrating with BMC FootPrints, and Setting up integration with Smart IT to automate incident generation online helps.
The following table provides links to the relevant topics based on your goals:
|Understand product compatibility matrix|
ntegrate and exchange data between BMC Client Management and BMC Helix Single Sign-On
|Integrating with BMC Helix Single Sign-On|
Integrate and exchange data between BMC Client Management and BMC Helix ITSM applications
Integrate and exchange data between BMC Client Management and BMC Helix CMDB
Integrate BMC Client Management withBMC Helix Digital Workplace
Integrate BMC Client Management and Live Chat to enable support agents to remotely control the end user's devices and troubleshoot issues.