Working with logs

This section explains how to enable logs, view and analyze them, and collect them to provide BMC Customer Support.

Debugging CM and its components is done via the log files generated by the CM agent and some of the functionalities. The parameters for the logging functionality can be defined via the console for the main agent logs, the mtxagent.log and the audit file log, mtxagent_audit.log . Both these logs are also shown in the console, each in its own tab. Some of the CM functionalities, such as BMC Client Management - Patch Management , also create log files which can or cannot be shown in console views, however, they are all accessible in their respective directories on the master device under [Installation Directory]/master/log , or on the client devices under [Installation Directory]/client/log.

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