Troubleshooting inventory collection issues

This section describes issues that you might encounter while collecting inventory data of both managed and unmanaged devices.

Troubleshooting inventory collection issues of Linux devices

Cannot collect inventory of Windows device that is connected to a Linux scanner.

Cause: BMC Client Management uses WMI to collect hardware and software inventories on a Windows device. If you use a Linux scanner for a Windows device, the Linux scanner cannot collect inventory from a Windows device because WMI is not supported on Linux devices.

Workaround: As a workaround, you must install WMIC on the Linux scanner by performing the following tasks:

  1. Install WMIC from the following location:
    Download the RPM packages on the Linux device according to your device configuration.
  2. Run the following command in the Terminal to extract the contents of the RPM package:
    # rpm2cpio wmic-4.0.0tp4-0.x86_64.rpm | cpio -idmv
    The output should be something similar to this: ./usr/bin/wmic

    28212 blocks

  3. Go through the KA 000146484 to validate the WMIC installation and configuration. See URL:
  4. Install NMAP if not already installed.
  5. Add the Linux server as a scanner.
  6. Make sure the module is loaded and that it has the role of asset discovery scanner in the General tab.
  7. Go to the scanner configuration and check if the path to NMAP is correct, fix it if it isn't.
  8. Create a new scan configuration, or use the existing.

    The account set into the scan configuration must have access to WMI on the target device.

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