Remotely controlling a device through a web browser
Administrators can remotely control devices through a web browser. This browser-based technology to remote control devices does not require you to run the BCM java console on the device.
This BMC Client Management video (5 mins 37 secs) describes how to remotely control devices through a web browser.
Browser and OS compatibility
Browsers:
- Firefox latest version
- Chrome latest version
- Microsoft Edge latest version
- Internet Explorer 11 (not recommended)
- Safari latest version
OS:
Only devices running on these OSes and installed with a BMC Client Management agent can be remote controlled.
- Microsoft Windows
- macOS
Why choose browser-based remote control over the classic BCM console view
- No need to install the BCM java console on your device
- Remote control in full screen
- Easily open and manage several remote control sessions in a single browser at the same time
Before you begin
Enable capability to remotely control devices
As a superadministrator, you can give administrators remote control capability.
- On the BCM console, click Global Settings > Administrators.
- Double-click an administrator from the list (must not be admin), and then select Security Profile.
- In the Capabilities tab, ensure that the Remote Control capabilities are enabled.
Enable access rights to remotely control devices
As a superadministrator, you can give administrator remote control access rights on devices/device groups.
- On the BCM console, click Global Settings > Administrators.
- Double-click an administrator from the list (must not be the superadministrator), and then select Security Profile.
In the Static or Dynamic Objects tab, you can set the following access rights for remote control access.
Access right Value Remote Control Access Allow - Allow administrators to remotely control devices. Deny - Do not allow administrators to remotely control devices. Inherit - Inherit access rights of the administrator. Session Popup Show Session Popup - An acknowledgement popup appears on the remotely controlled device indicating that the device being remotely controlled. The session popup cannot be closed, but can be minimized and moved on your screen.
Allow End Session - Allows the end user of the remotely controlled device to disconnect the session.Acknowledgment Popup
This access type defines if an acknowledgment by the end user is required when trying to access a device remotely via the Remote Control functionality. Possible values are:
- Required acknowledgement is needed to access
- Not Required the acknowledgement is not required with the specification on when they are not required, for an absent user or a closed session or both
Note: By default, the Allow End Session is not selected, which means that the session popup appearing on the remotely controlled device does not display the End Session button. So, the end user of the remotely controlled device cannot disconnect the remote session.
- Set OK.
Installing an SSL certificate
An SSL certificate installed on the controlling device improves the performance of operations when you use the browser-based console. You should install the certificate authority on your system.
To install SSL certificates:
Windows devices: Remote devices can be controlled even without an SSL certificate installed on the device.
macOS devices: Remote devices cannot be controlled without an SSL certificate installed on the device.
For more information, see Certificate installation on systems.
Choosing the user interface locale
To change the locale:
In the browser window, enter the URL of the web console, https://<IPAddressMaster>:<MasterHttpPort>/webconsole.
At the top of the web page, under Change Language, select the locale in which you want to interact with the user interface and view instructions.
US English is the default language. The browser cache saves the language preference for future sessions.
Feature comparison between Browser-based remote control and BCM Java console
You can compare the functionality provided by both the Browser-based console and the classic Java console. You can choose between one of these modes based on the features you want to leverage while remote controlling devices.
Feature | Browser-based remote control | Classic java console |
|---|---|---|
File Transfer |
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Sending and requesting information |
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Record a remote session |
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Unicode key mapping |
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Hardware key mapping |
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Run a new process |
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Reboot the remote device |
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Full-Screen mode |
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Fit to screen |
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Multiple monitors |
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View-Only mode |
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Logging in to the BCM browser-based console using Remedy SSO credentials
If Remedy SSO server is enabled and integrated with BCM, the Remedy administrator can log into the BCM browser-based console using Remedy credentials.
For more information see,
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