Remote management
Respond as quickly and effectively in the virtual workplace as you do in corporate headquarters. Meet different customers' needs, while providing a differentiated quality of service and reducing capital and operational costs.
BMC Client Management remote management provides IT managers with the means to manage assets and provide consistent desktop support. IT managers can respond as quickly and effectively in the virtual workplace as they do in the corporate headquarters. As a result, they can meet different customers' needs, while providing a differentiated quality of service and reducing capital and operating costs.
The following table lists the main features of remote management:
| Feature | Description |
|---|---|
| Remote support | Remotely view and control users' PCs, record remote sessions, and quickly resolve desktop issues. |
| Service Anywhere | Extend the reach of IT to include not only telecommuters and remote office locations, but also traveling workers and contractors who are not logged on to the network via VPN and are traversing firewalls. |
| Team Viewing | Multiple agents can remote into and view the same desktop or server simultaneously to review and determine cause of issues and appropriate solutions. |
| Security options | Ensure privacy during all remote sessions with encrypted communications, authenticated sessions, and user confirmations prior to network connection. |
| Power user mode | Perform command-line executions, file transfers, clipboard management, and target device restart. |
| Audit trail | Maintain central audit file of remote control sessions and end-user acknowledgements. |
| Direct device access | Consolidate many common device actions, such as wake-up, check connectivity, reboot, shutdown, configuration summary, transfer file, remote control, file system, registry, services, process management, and Windows events, and allow administrators to perform any of these options for after-hours adjustments or troubleshooting. |
| Operating Systems support | Remote into a MacOS or a Windows device. |
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