Managing remote control session history

In BMC Client Management, you can store the history of remote control sessions recorded on your device. This feature helps you to keep a track of details like who has accessed your device remotely and the start and end time when the device was accessed. When a remote session is in progress, the end time is displayed as 'executing'.

To store the history of your remote control sessions, you must configure the same when configuring the remote control session. For more information, see Configuring remote control recording.

The history is also stored for remote control sessions on request (on agentless devices). You can filter the history results by device name or administrator or start and end date. You can check if the recording is available for each entry in the remote control history list using the Recording column.

To view history

Go to Global Settings > Remote Control > History.

To save history as a view

  1. Go to File > Save View.
    The Save a View dialog box is displayed.
  2. Enter a title for the view.
  3. Select a file format from the File Format list. The available options are CSV, HTML, and XML.
  4. Specify the file path to save the view.
  5. Click OK.

To send history in an email

  1. Go to Tools Send a Mail.
    The Define Mail dialog box is displayed with history attached in the HTML format.
  2. Enter the email address.
  3. Click OK.

To delete history

To delete history, you must have Manage Remote Control rights. For more information, see Managing access rights and capabilities for specific cases.

  1. Go to Global Settings > Remote Control > History.
  2. Select the entries to be deleted from the history list.
  3. Right-click and select Delete.
    A confirmation dialog box is displayed.
  4. Click Yes.
Was this page helpful? Yes No Submitting... Thank you