This section provides information about upgrading the BMC Client Management product on all supported platforms. The platform upgrade sections also contain instructions for performing any necessary pre-installation and post-upgrade procedures.

For BMC Cloud hosted BMC Helix Client Management, patching is undertaken by BMC. For information on the scheduling of such patches, see the BCM Client Management Patch deployment schedule.

Supported upgrade paths


If you are upgrading your agents manually, ensure that you always upgrade your master first, and then the agents. An agent cannot communicate with a master that is of an earlier version than the agent.

If you are upgrading from 11.x or 12.0 to 12.x, ensure that you first upgrade to 12.1 and then you can upgrade to any later 12.x version. Upgrading from 11.x or 12.0 directly to 12.x is not possible due to the tablespace changes which does not support this upgrade path.

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