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This version of the product is in limited support. However, the documentation is available for your convenience. You will not be able to leave comments.

Setting the Remote Control module parameters

The Remote Control (RemoteControl) module provides remote access to managed devices within the network. The remote management of devices includes the access of remote services such as network applications, the transfer of files among servers and workstations, administering of servers or the taking control of managed devices to help users with problems.


Default Value


Automatic Disconnection


Specifies automatic disconnection, that is, if the Remote Control is left inactive for a given period of time, the administrator is automatically disconnected.



The number of hours of inactivity after which the connection is automatically terminated.



The number of minutes of inactivity after which the connection is automatically terminated.



The number of seconds of inactivity after which the connection is automatically terminated.

Install and use the Client Management video driver


Allows to activate the BCM video driver for improved speed performance, more precise display of the target screen and a less important CPU usage during the connection. This functionality also provides a larger choice of color systems which allows to considerably reduce the bandwidth consumption for slow networks while still clearly displaying the target screen in monochrome mode. This option is not available if the Deactivate Hardware Acceleration parameter is activated. If it is activated the driver is loaded at agent startup. It is strongly recommended to reboot the device if this option is activated.

Activate Connection Logging


Defines if administrator connections are to be logged.

Record in colorYesDefines if the video recording is in color or in black and white.
Recording Color Resolution24 bit (true color)

Defines the color resolution for the video recording. The number of bits available varies according to the selected color scheme. From 1 to 8 bit colors for the monochrome recording and 3-24 bit colors for a colored recording.

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