Skip to Content
Information

This site will undergo a brief period of maintenance on Friday, 18 December at 12:30 AM Central/12:00 PM IST. During a 30 minute window, site availability may be intermittent.

Information
Space banner This version of the product is in limited support. However, the documentation is available for your convenience. You will not be able to leave comments.

Remotely controlling a device

BMC Client Management web console enables you to remotely connect to a device and record the remote session.

Click the Remote Control tab from the home page, the remote control page displays. This page has three tabs:

Related topics

Transferring-files

Auditing-a-device

Managing-direct-access-to-a-remote-device

Remotely-controlling-a-device-through-a-web-browser

Setting-preferences-and-launching-the-WebStart-package

Remote control

On this tab, you can search for a device, remotely connect to a device, and record a remote session. For more information, refer to Remotely-controlling-a-device-through-a-web-browser.

BCMWebConsoleRemoteControlSearch.png

Remote Control on Request

On this tab, you can generate a remote control session on request. For more information, refer to the 'To share the URL for remotely controlling an unmanaged device' section on Remotely-controlling-an-unmanaged-device.

BCMWebConsoleGenerateSession.png

Recordings

On this tab, you can find all the recordings. You can search for a device and/or filter by date to refine your search. A list of recordings displays as shown in the following image.

BCMWebConsoleRecordings.png

This page also enables you to download, lock/unlock, delete, download, and add notes to the recordings.

BCMWebConsoleRecordingsList.png

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Client Management 12.9