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This version of the product is in limited support. However, the documentation is available for your convenience. You will not be able to leave comments.

Preparing the console for rollout

Before you can execute any operations in the console such as rolling out the agents across your network, you must provide the license for your system. You can download this license from the BMC website. If you are unable to download the license, contact BMC to provide you with one. However, a basic temporary license will automatically be installed with the software to enable you to launch it. This license is limited to 20 managed devices and 15 days. It is erased and replaced as soon as you import your full license.

The license file contains all the necessary information about the purchased product options. After it is installed you can access all of these. Licenses are imported via their files and cannot be added manually. If you have a license that excludes some features of the product, you can acquire an additional license for these features at any time. If your license is expired only the Licenses node will be shown in the console so you can import a new one.

Changing the console language

The console is available in seven different languages: American English, British English, Brazilian Portuguese, French, German, Japanese and Spanish. The language chosen by default is the language of your operating system. If that language is not supported, the display language defaults to American English. If you prefer to work in some other language you can change it as follows:

  1. Select Tools > User Preferences or click the Your Preferences link in the Welcome part.
    The Preferences window appears on the screen.
  2. In the General tab select the language from the Language list.
  3. Click OK to confirm and to close the window.

The console refreshes and displays in the selected language.

Importing the license

Before you can execute any operation in Client Management you need to import your license. You should have received a license in the form of a text or xml file from the Support Team.

For more information about licenses, see the following topics:

  • Available licenses for BMC Client Management
  • License considerations for a super master architecture


    You must install the master on the device for which you provided that data to the Support Team, because this information is used to generate the license; it is not valid for any other device.

  1. Click the Global Settings node and select from its children the Licenses node in the left window pane.
  2. Select Edit > Import License .
    A dialog box opens displaying the directory structure in a Windows Explorer-like format.
  3. Select the file containing your license.
  4. With the file selected, click Open at the bottom of the window. The information is then read from the file and displayed in the table in the right window pane as follows:
  • Name
    The fields in this column display the names of the licenses.
  • Count
    This number indicates how many agents the license contains (that is, on how many devices you can install clients). If you have a temporary license for testing purposes, this number is 20. For all other licenses, this field displays 1 if the license is activated (that is, purchased) or 0 if you do not have this license.
  • Available
    This column indicates the number of remaining licenses. It is applicable to all functionalities with agent counts, such as the agents themselves, patch management, inventory, compliance management, software distribution and so on. It displays how many licenses are still free to be used. For all other purchased licenses this field always displays 1.
  • Expiry Date
    This field is empty, if you have an unlimited license for use in your system. If the license is temporary and thus limited, this field displays the expiry date of the license, in the default format defined in the user preferences. A temporary license is valid 30 days.
  • Status
    This field shows the current status of the license, which should be Valid. If you are using the test license it displays Expiring.

Now that you have installed your license and thus validated your database and console, you are ready to start working with BMC Client Management. You can proceed to installing a relay and rolling out the agent throughout your network, as detailed in the next topics.

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